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Cannot Login to account

FIXED
B8K
Dabbler
Posts: 14
Fixes: 1
Registered: ‎06-09-2022

Cannot Login to account

Entered my username and password and it says incorrect details. I set these up when I opened the account. I haven't tried to login for months.
8 REPLIES 8
Baldrick1
Moderator
Moderator
Posts: 11,699
Thanks: 5,203
Fixes: 418
Registered: ‎30-06-2016

Re: Cannot Login to account


Moderator's Note

This topic has been moved from Home Phone to My Account/Billing

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

jab1
Legend
Posts: 17,066
Thanks: 5,464
Fixes: 254
Registered: ‎24-02-2012

Re: Cannot Login to account

@B8K Are you sure you are entering the correct password? Does it contain any special characters? Are you entering a figure '0' for a letter O', or vice versa?

John
Dan_the_Van
Aspiring Hero
Posts: 2,557
Thanks: 1,154
Fixes: 73
Registered: ‎25-06-2007

Re: Cannot Login to account

@B8K 

Have you considered using the 'Forgotten your password' link found on the login screen?

I believe it will send an email to the registered email address for your account

Sometimes auto complete can add a space to the end of a word.

HTH

B8K
Dabbler
Posts: 14
Fixes: 1
Registered: ‎06-09-2022

Re: Cannot Login to account

I did not use the link in my email to go to Plusnet. Instead I started with a fresh login and when it said reset password this time it worked. So I got in and accessed my billing. But it still says an error as it always has done. There is nothing processing but says there is. I can't see how to attach the screen grab here.
jab1
Legend
Posts: 17,066
Thanks: 5,464
Fixes: 254
Registered: ‎24-02-2012

Re: Cannot Login to account

@B8K Is this error something along the lines of 'an error has occurred, you already have change in progress' across your account main page?

John
B8K
Dabbler
Posts: 14
Fixes: 1
Registered: ‎06-09-2022

Re: Cannot Login to account

Sort of...saying I have a phone order in progress
jab1
Legend
Posts: 17,066
Thanks: 5,464
Fixes: 254
Registered: ‎24-02-2012

Re: Cannot Login to account

OK - this is a known, but unacknowledged, error in the accounting system - this message should clear on completion of an order, but fails to do so. Your best bet is to call in and ask for the error to be manually rectified.

John
B8K
Dabbler
Posts: 14
Fixes: 1
Registered: ‎06-09-2022

Re: Cannot Login to account

Fix
OK....What a drag! Inadequate number of software engineers keeping the account system working well? No need to reply....