Bill higher than expected

[#1]

Hi, I’ve just received a bill for £40.30
But I only had full fibre installed last Monday and the price I’m supposed to be paying is £38.99.
Also when will I get a refund for the first missed engineer appointment?
Thanks

[#2]

I think it would be better if you ring up Plusnet for this rather than making a thread.

[#3]

@daviesryan35  There's no harm in asking in the forum, if you're lucky you may get a response from the staff.😁