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Refund unused sim

shameelasirdar
Newbie
Posts: 1
Registered: 14-10-2017

Refund unused sim

I ordered a sim on a £10 contract. I never activated it and cancelled within 14 days. Plusnet said they would refund the £10. They never did. My account shows £9.67 credit. It should be £10 credit and they should pay it back to me. How can I get it back?

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 34
Thanks: 4
Fixes: 1
Registered: 27-09-2017

Re: Refund unused sim

Hi @shameelasirdar!

 

I'm sorry this hasn't been completed for you as we would expect it to be.

A refund for an upfront payment should be refunded within 5 working days, providing you cancelled in the first 14 days as you did.

 

I'll need to access your account to be able to investigate exactly what has happened.

To be able to do this, could you please send me a Private Message with your mobile number?

 

Thank you Smiley

-Oli

 Oli Gaffney
 Plusnet Help Team