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Plusnet Broadband username

pontyslapper
Newbie
Posts: 4
Thanks: 1
Registered: 04-11-2009

Plusnet Broadband username

Trying to sign up for a sim only deal for the daughter, been a PN customer for yonks, phone and fibre.

 

Putting in what I believe is my plusnet broadband username and postcode as requested yet getting some nonsense about 'forgotten your details call xxxxxxxxxx'.

 

Is my plusnet broadband username the one that I sign into the member centre bit with - and could it be wobbling as its an 'old' freenetname account?Huh

4 REPLIES
Colin_Maybe
Pro
Posts: 398
Thanks: 80
Fixes: 8
Registered: 17-12-2016

Re: Plusnet Broadband username

I think the BB and mobile accounts are separate.

Plusnet Help Team
Plusnet Help Team
Posts: 4,018
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: Plusnet Broadband username


pontyslapper wrote:

Is my plusnet broadband username the one that I sign into the member centre bit with


That's correct.

 


pontyslapper wrote:
and could it be wobbling as its an 'old' freenetname account?Huh

I'm not entirely sure on that side of things, however our mobile staff should hopefully be able to sort out that side of things as there is a Plusnet broadband account set up.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
pontyslapper
Newbie
Posts: 4
Thanks: 1
Registered: 04-11-2009

Re: Plusnet Broadband username

Worked it out - its the first bit of the member centre login before the @ sign.

 

Thanks to any who replied.

Plusnet Help Team
Plusnet Help Team
Posts: 4,018
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: Plusnet Broadband username

Glad to hear you've got that sorted now. Thanks for letting us know Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team