No Data Connection.
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- Re: No Data Connection.
02-09-2017 3:51 PM - edited 02-09-2017 5:54 PM
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Fixed! Go to the fix.
Re: No Data Connection.
02-09-2017 5:07 PM
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Hi dcontrol, thanks for getting in touch!
I'm very sorry to hear you're having some issues with your data and I'd certainly like to look into this further for you.
If you drop me a private message I'd be more than happy to help.
Re: No Data Connection.
02-09-2017 5:18 PM
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Re: No Data Connection.
02-09-2017 5:21 PM
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Re: No Data Connection.
02-09-2017 6:02 PM
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iPhone
Go to Settings > Mobile or Cellular > Mobile Data Network or Cellular Data Network > Access Point Names > Menu > New APN.
Without changing any other settings, type in the following info:
For Mobile data:
APN: everywhere
Username: eesecure
Password: secure
For MMS:
APN: eezone
Username: eesecure
Password: secure
MMSC: http://mms/
MMS Proxy: 149.254.201.135:8080
MMS Max Message Size: 1048576
Tap the left arrow at the top three times, then press the home button.
Check the notification bar for 4G, 3G, E or GPRS. That'll show your connection is working.
Re: No Data Connection.
02-09-2017 6:16 PM
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Re: No Data Connection.
02-09-2017 6:31 PM
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I did find this about iPhones earlier Settings > Cellular > Cellular Data Network > Reset Settings. Again whether it will let you do it is another story & if it does it should revert to the default settings. Which probably still won't work though sadly but worth a shot.
Re: No Data Connection.
02-09-2017 6:48 PM
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Re: No Data Connection.
02-09-2017 7:08 PM
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Re: No Data Connection.
02-09-2017 9:09 PM
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I've got exactly the same problem. It seems to be a common problem on this forum. If anyone finds an answer please let us know.
Re: No Data Connection.
02-09-2017 9:38 PM
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I have the same problem - new sim coming on Tuesday. There seem to be current data problems similar to the episode at the beginning of 2017, e.g. here
03-09-2017 1:30 PM
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Hi all,
if you've tried the basic troubleshooting as well as the fixes posted in this thread, and the issues persist, we'll have to dig a little deeper to find out why this is happening.
If you could send me a Private Message here, or get in touch using Facebook or Twitter private message, I'll pick it up and we can get the ball rolling with our further troubleshooting process.
Re: No Data Connection.
03-09-2017 2:22 PM
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Hi Michael. I have PM'd you the following. I thought others here may be interested.
In summary, I got the PN sim and put it in my notepad (temporarily replacing 3 data sim). Voice, text, data was fine. Sent in my phone's PAC for number transfer. When number transferred, I put PN sim in my phone. Voice, text fine - but no data. Swapped sim back into notepad - also no data. 3 data sim working fine in either notepad or mobile.
Visited community and tried SeeriousGlen's fix. Still no data. Restarted phone - still no data. Tried PN's fix on website - still no data. Restarted phone again - still no data. Tried downloading settings to phone (had to have WiFi connected, otherwise cannot download) - tried 'EE business' and 'Orange' options, but still no data. Phoned PN and a new sim should arrive Tuesday.
On APN settings, there are options not specified by SeeriousGlen or PN: Proxy, Port, Server, MVNO Type. I suspect these are not important as the 3 data sim did not use them.
Essentially, I think the sim is faulty. The user should not be required to poke around like this. Other sims automatically prompt the user to download and install the network settings. If the PN sim is not doing this, it is faulty. So I doubt if troubleshooting a faulty sim is going to work.
Re: No Data Connection.
03-09-2017 3:37 PM - edited 03-09-2017 3:40 PM
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I too am being sent a replacement sim (hopefully tuesday) & I hope that this fixes the issue. If not I will cancel the contract as I'm in my 14 day period. It's actually day 6 without any data so not exactly a great start to life with Plusnet. It could be worse though.
I've also done everything that MikeAustin has attempted as well. Nothing seems to do anything.
Re: No Data Connection.
03-09-2017 4:26 PM
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It is as if the sim card needs to be reset after the number change. When it is used with its own preprogrammed number, there seems to be a one-time registering for data on the network, prompting the automatic download of settings. It will not register for data again after the number change.
I suspect, when my new sim arrives with my original number programmed in, it will behave correctly.
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