Ah, thanks for the heads-up jaread83! I wasn't sure whether it had been removed or just edited to read 'Anonymous', details removed, etc.    (Still learning the ins and outs of how the forum works!) ... View more

Many thanks for the kind words, Mark3542. This is really nice to read, and I'm glad we could Do You Proud :)   If there's ever anything we can do for you, please don't hesitate to get in touch. ... View more

Please drop me a Private Message to get started on removing your information from the Mobile side of things :) ... View more

Thanks for the feedback, Oldjim. I'll be sure to pass this on to our team to keep in mind when making upgrades to the My Account page.   If you'd like confirmation of anything regarding the closure of the account, please drop me a Private Message and I can clear things up for you. ... View more

I'm very sorry to hear of your experience, gaz47uk, and I'm sorry we fell short on this occasion.   The agent is correct in their assertion that we cannot port a number out whilst an action is taking place on the account, however obviously this should have been explained to you more clearly and you should have been given more answers.   Similarly I'm inclined from your description to think this is an issue with a pending account, but without more identifying information I couldn't say for sure.   I'd like to personally take this on and investigate for you, and resolve this in the best way possible. If this means issuing a PAC, I'm more than happy to do that too.   Could you Private Message me here with your full name and address so I can get started, please? ... View more