I'm very sorry to hear of your experience, gaz47uk, and I'm sorry we fell short on this occasion.
The agent is correct in their assertion that we cannot port a number out whilst an action is taking place on the account, however obviously this should have been explained to you more clearly and you should have been given more answers.
Similarly I'm inclined from your description to think this is an issue with a pending account, but without more identifying information I couldn't say for sure.
I'd like to personally take this on and investigate for you, and resolve this in the best way possible. If this means issuing a PAC, I'm more than happy to do that too.
Could you Private Message me here with your full name and address so I can get started, please?
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