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Mobile Data Stopped Working Suddenly

kendadj
Hooked
Posts: 5
Thanks: 2
Registered: ‎03-08-2020

Re: Mobile Data Stopped Working Suddenly

‎03-08-2020 12:20 PM

Hi,

 

I joined Plusnet at the end of June from Virgin Media porting my mobile number over to you guys.  With lockdown and shielding I'm not sure I've actually used mobile data until I needed to when out yesterday when I discovered I couldn't.   Tried when I got home too - turned wifi off and no internet.  Can you help please?

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kendadj
Hooked
Posts: 5
Thanks: 2
Registered: ‎03-08-2020

Re: Mobile Data Stopped Working Suddenly

‎03-08-2020 12:40 PM

I appear to have fixed this now.  By searching among the forums found a link to configuring the APN settings as below:-

 

https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/?_ga=2.192568810.1515850284.159...

 

Never had to do this when I have previously ported between providers - strange.

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