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My Account Details - any way to delete an obsolete phone number?

FIXED
redulike
Dabbler
Posts: 24
Thanks: 5
Fixes: 1
Registered: ‎21-08-2007

My Account Details - any way to delete an obsolete phone number?

I can't see this is possible on the web page. Can see no facility to delete the number.  

Do I have to phone Customer Support?

5 REPLIES 5
bmc
Seasoned Hero
Posts: 5,493
Thanks: 2,008
Fixes: 105
Registered: ‎28-02-2017

Re: My Account Details - any way to delete an obsolete phone number?

@redulike 

What service are you on - FTTC or FTTP?

 

Brian

pvmb
Seasoned Pro
Posts: 1,386
Thanks: 254
Fixes: 12
Registered: ‎12-02-2014

Re: My Account Details - any way to delete an obsolete phone number?


@redulike wrote:

I can't see this is possible on the web page. Can see no facility to delete the number.  


If I remember correctly, there is no way! I managed by replacing it with another, current, number.

redulike
Dabbler
Posts: 24
Thanks: 5
Fixes: 1
Registered: ‎21-08-2007

Re: My Account Details - any way to delete an obsolete phone number?

I'm on FTTP

Red

bmc
Seasoned Hero
Posts: 5,493
Thanks: 2,008
Fixes: 105
Registered: ‎28-02-2017

Re: My Account Details - any way to delete an obsolete phone number?

Fix

@redulike 

PN control their accounts via the phone number until such time as you move to a FTTC SOGEA or FTTP connection.

 

As you'e on FTTP you can change the old landline number to either your mobile number or the appropriate number of zero's ie 00000 000000

 

Brian

Townman
Superuser
Superuser
Posts: 28,685
Thanks: 12,896
Fixes: 240
Registered: ‎22-08-2007

Re: My Account Details - any way to delete an obsolete phone number?

Not having a (mobile) number on the account is likely to inhibit the automatic faults test bot should one have cause to need it.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.