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Can i get my pac code here?

FIXED
jogwolf
Dabbler
Posts: 19
Thanks: 6
Fixes: 1
Registered: ‎26-07-2017

Can i get my pac code here?

I called the customer service and was in hold for 15min before a decided to hang up I am customer 19559263 can i get my Pac code in private message.
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 121
Thanks: 21
Fixes: 6
Registered: ‎25-11-2016

Re: Can i get my pac code here?

Fix

Hi @jogwolf

 

If you drop us a message we can certainly look into this for you. 

While we don't usually go through the cancellation process via the Plusnet Community, we are willing to assess this on a case by case basis. 

 

Alternatively, you can request your PAC by giving us a call on 500 from your handset and choosing option two, dropping us a message via social media or by using our Live Chat service over on the Plusnet website. 

 Sarah Stewart
 Plusnet Help Team
jogwolf
Dabbler
Posts: 19
Thanks: 6
Fixes: 1
Registered: ‎26-07-2017

Re: Can i get my pac code here?

I 've received my Pac code. Thx.
huevosybacon
Newbie
Posts: 4
Registered: ‎20-07-2016

Re: Can i get my pac code here?

Waiting times seem a bit excessive. I've been on hold twice for over 10 minutes and decided to hang up both times. 

 

It wouldn't be so bad if the music changed occasionally. I'm scarred for life - I'll never forget that dang jingle!

Another useful thing (if perhaps sometimes inaccurate) would be to be told a white lie about being 7th or 427th in the queue or something.

arlme
Newbie
Posts: 2
Registered: ‎13-08-2017

Re: Can i get my pac code here?

Hi I’m wanting to leave plusnet please can I have a pac code for my number

 

thx in advance 

Plusnet Help Team
Plusnet Help Team
Posts: 929
Thanks: 164
Fixes: 31
Registered: ‎25-11-2016

Re: Can i get my pac code here?

Hi arlme,

You can give our Sales/Cancellations Team a call on 500 free from your SIM and they'll certainly process this for you.

They'll be available from 9am. 

- Rebeka 

 Rebeka Preston
 Plusnet Help Team