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Caller ID not working

FIXED
jmfrance
Interested
Posts: 2
Thanks: 1
Registered: ‎13-12-2016

Caller ID not working

I've recently changed to Plusnet everything's gone fine except caller ID 

I've checked my account and it definitely is one of my extra features 

I've also dialled *#234# as seen on another thread and it states the service is not available so I'm assuming for some reason it's not been activated

Any help to sort as soon as possible is much appreciated

3 REPLIES 3
Anoush
Aspiring Hero
Posts: 2,568
Thanks: 570
Fixes: 139
Registered: ‎22-08-2015

Re: Caller ID not working

Fix

Hello there,

I'm sorry to hear that you're having problems with caller display.

I will take a look into the issue tomorrow morning for you once I am back in the office.

 

Thanks for your patience

 

I've checked your line and I can see that the feature is enabled.

 

To attempt to resolve the problem I will remove and re-add the feature. This process can take a maximum of 24 hours and I'll update your ticket once it has completed.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
jmfrance
Interested
Posts: 2
Thanks: 1
Registered: ‎13-12-2016

Re: Caller ID not working

Thank you for a quick and easy resolution

Best wishes

Anoush
Aspiring Hero
Posts: 2,568
Thanks: 570
Fixes: 139
Registered: ‎22-08-2015

Re: Caller ID not working

Fantastic news, thanks for coming back to let us know. Thumbs_Up

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button