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Adding a mobile number

Dragoness
Hooked
Posts: 6
Registered: 01-08-2014

Adding a mobile number

Hi all

I have looked everywhere how to add a mobile number to a phone package and how much it would be, also I had an offer sent to me by email for having broad band at £ 2 ( think it was ) a month if I renewed my contract but when I did renew it I am being charged same price as before!

I only want to add one mobile number which I call a lot but atm it is costing me a lot of money, thanks in advance

10 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Adding a mobile number

There's no way to add a specific mobile number on to your account, however if you give our customer options team a call on 0800 013 2632 they should be able to help you add mobile calls to your phone package.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Dragoness
Hooked
Posts: 6
Registered: 01-08-2014

Re: Adding a mobile number

there is a 15 minute wait on the phone, not acceptable

Gel
Seasoned Pro
Posts: 1,536
Thanks: 159
Fixes: 12
Registered: 02-08-2007

Re: Adding a mobile number

Dragoness
Hooked
Posts: 6
Registered: 01-08-2014

Re: Adding a mobile number

chat is not working! never is

Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Adding a mobile number

There's currently under a 1 minute wait for customer options, tech is longer right now but customer options should be quick to get to.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Dragoness
Hooked
Posts: 6
Registered: 01-08-2014

Re: Adding a mobile number

hi I have tried several times to call you but what ever number I try there is a 15 min wait

Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Adding a mobile number

Is that just the message on the phone or are you actually waiting 15 minutes each time?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Dragoness
Hooked
Posts: 6
Registered: 01-08-2014

Re: Adding a mobile number

every time I phone up, a voice says sorry there is currently a 15 minute waiting time for an operator! I have tried several times and the chat is never working. I will maybe try later

Gel
Seasoned Pro
Posts: 1,536
Thanks: 159
Fixes: 12
Registered: 02-08-2007

Re: Adding a mobile number

CHAT is not working I suspect because you have POP UP Blocker activated on your browser; turn that off for PlusNet Smiley

This prevents the CHAT window from appearing.

Superuser
Superuser
Posts: 2,807
Thanks: 526
Fixes: 5
Registered: 06-04-2007

Re: Adding a mobile number

I spoke to Customer Options this morning about 9:15.  Got straight through without holding at all.