Adding a mobile number

[#1]

Hi all

I have looked everywhere how to add a mobile number to a phone package and how much it would be, also I had an offer sent to me by email for having broad band at £ 2 ( think it was ) a month if I renewed my contract but when I did renew it I am being charged same price as before!

I only want to add one mobile number which I call a lot but atm it is costing me a lot of money, thanks in advance

[#2]

There's no way to add a specific mobile number on to your account, however if you give our customer options team a call on 0800 013 2632 they should be able to help you add mobile calls to your phone package.

[#3]

there is a 15 minute wait on the phone, not acceptable

[#4]

Try using CHAT; often quicker.

[#5]

chat is not working! never is

[#6]

There's currently under a 1 minute wait for customer options, tech is longer right now but customer options should be quick to get to.

[#7]

hi I have tried several times to call you but what ever number I try there is a 15 min wait

[#8]

Is that just the message on the phone or are you actually waiting 15 minutes each time?

[#9]

every time I phone up, a voice says sorry there is currently a 15 minute waiting time for an operator! I have tried several times and the chat is never working. I will maybe try later

[#10]

CHAT is not working I suspect because you have POP UP Blocker activated on your browser; turn that off for PlusNet

This prevents the CHAT window from appearing.

[#11]

I spoke to Customer Options this morning about 9:15.  Got straight through without holding at all.