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Latency issues whilst Gaming (Path Of Exile)

BalticCircus
Newbie
Posts: 4
Registered: ‎29-01-2019

Re: Latency issues whilst Gaming (Path Of Exile)

Hi, I've been having some extreme problems with path of exile as well. I see you have already worked out a solution to this?

 

It seems like 100% packet loss randomly occurs out of nowhere. POE support advised to contact the ISP as it is a known issue with some providers. Please could you look moving my connection to a different VLAN? As I understand that is the current workaround ?

Community Gaffer
Community Gaffer
Posts: 5,367
Thanks: 695
Fixes: 6
Registered: ‎04-04-2007

Re: Latency issues whilst Gaming (Path Of Exile)

Hi,

 

Are you seeing any other performance issues with your broadband?  Or is it just PoE?

Kelly Dorset
Broadband Service Manager
Community Gaffer
Community Gaffer
Posts: 5,367
Thanks: 695
Fixes: 6
Registered: ‎04-04-2007

Re: Latency issues whilst Gaming (Path Of Exile)

Hey @BalticCircus any update?  Still having problems?

Kelly Dorset
Broadband Service Manager
BalticCircus
Newbie
Posts: 4
Registered: ‎29-01-2019

Re: Latency issues whilst Gaming (Path Of Exile)

Hi,

 

Sorry for the late reply didn't notice there was a reply.

 

I notice a lot of irregularities, it will spike for no reason on random periods. I would understand if it was peak hours and the speed was throttled to some extent, but I get packet loss to Origin servers as well as an example or the mentioned POE problems at 2-3 am.

 

Im not sure if the BQM will help bellow

 

986446a64644a64935fc37879650ddd6602c011a

Plusnet Help Team
Plusnet Help Team
Posts: 12,906
Thanks: 3,996
Fixes: 639
Registered: ‎21-04-2017

Re: Latency issues whilst Gaming (Path Of Exile)

Thanks for the BQM, apart from the issues you’re experiencing while gaming do you have any issues with your broadband connection when for example browsing the web or streaming?

Are your devices also connecting over WiFi or wired directly to your router via an ethernet cable?

Finally when you notice the latency spikes is there anything on your network downloading or uploading?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
BalticCircus
Newbie
Posts: 4
Registered: ‎29-01-2019

Re: Latency issues whilst Gaming (Path Of Exile)

It's all wired connection, I couldn't tell you while browsing as it depends on the sites more than me, however, there will be times when as an example a youtube video will grind to a halt and then start buffering again at full speed which feels definitely like a weird packetloss issue.

I'm a CCNA as well, so if you need me to do more extensive tests, let me know, I hope my time will allow it.

Plusnet Help Team
Plusnet Help Team
Posts: 12,906
Thanks: 3,996
Fixes: 639
Registered: ‎21-04-2017

Re: Latency issues whilst Gaming (Path Of Exile)

Thanks for the detail.

I've done a number of tests on your line which aren't finding a definitive cause for the issue.

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 56.7 Mbps
Upstream Speed 10.7 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 592.2
Upstream Rate Assessment Low
Downstream Rate Assessment Reasonable
Interference Pattern Regular Interference Observed Daily
Service Impact No Impact Observed
Interference Duration Longest Occurrence From 13:00 to 18:30
Interference Location Customer Premise
Interference Observed In Days 11
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2019-02-01T15:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 56.6 Mbps 56.6 Mbps 56.6 Mbps
Up Stream Line Rate 10.7 Mbps 10.7 Mbps 10.7 Mbps
Up Time 900.0 Sec 900.0 Sec 900.0 Sec
Retrains 0.0 0.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-02-14T14:45:25.106+00:00 2019-02-14T15:00:25.106+00:00
Ingress Code Violation 0 1
Egress Code Violation 0 0
Errored Seconds 3 1
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

 

Your connection seems to be solid (I'd ignore that the connection stops at 3am, that's just our reporting system not catching up at the moment to show your connection is still online).

image15501572247105

 

 

 

There's no congestion seen on the VLAN:

VLAN Analysis
Circuit ID: N/A Service ID: [Redacted]
VLAN ID: [Redacted] Test Executed On: 2019-02-14T15:13:23.498Z
 
 
Date HOT VLAN(Yes/No) Action Fix Date  
14-02-2019 NO    
 
13-02-2019 NO    
 
12-02-2019 NO    
 
11-02-2019 NO    
 
10-02-2019 NO    
 
09-02-2019 NO    
 
08-02-2019 NO

 

 

Service layer data is showing your line in really good condition:

Service Layer Data
Circuit ID: N/A Service ID: [Redacted]
Telephone Number: N/A Test Executed On: 2019-02-14T15:12:03.26Z
 
 
Date BRAG Brandenburg Code
Line Reach Rate Line Stability
13-02-2019 Good Excellent OK
12-02-2019 Good Very Good OK
11-02-2019 Good Very Good OK
10-02-2019 Good Excellent OK
09-02-2019 NA NA NA
08-02-2019 Good Very Good OK
07-02-2019 Good Excellent OK
06-02-2019 Good Excellent OK
05-02-2019 NA NA NA
04-02-2019 Good Very Good OK
03-02-2019 NA NA NA
02-02-2019 Good Very Good OK
01-02-2019 Good Very Good OK
31-01-2019 Good Very Good OK
30-01-2019 Good Very Good OK
29-01-2019 Good Very Good OK
28-01-2019 NA NA NA
27-01-2019 Good Very Good OK
26-01-2019 NA NA NA
25-01-2019 Good Excellent OK
24-01-2019 Good Very Good OK
23-01-2019 Good Very Good OK
22-01-2019 NA NA NA
21-01-2019 NA NA NA
20-01-2019 NA NA NA
19-01-2019 NA NA NA
18-01-2019 Good Very Good OK
17-01-2019 Good Very Good OK

 


This may be a long shot but do you see the issues across multiple devices for example another computer or laptop? Is the computer you're using wired directly into the router using an ethernet cable, not using any powerline adapters or switches?

I've also got in touch with our suppliers quality assurance team to check the VLAN out in more detail, and I've been advised that they're not seeing any issues either as their graphs show the usage below where they'd expect.

However they have identified a quieter VLAN so they've agreed to move you on to that, which should happen within 24-48 hours though sometimes overnight so I'll check back tomorrow.

Failing that I'd say the next step is arrange an engineer visit with you requesting that they do a "lift and shift" moving you to a different port at the cabinet which can quite often fix odd issues like the ones you're experiencing.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Latency issues whilst Gaming (Path Of Exile)

It looks like our suppliers quality assurance have dug into this in more detail and advised that they believe the problem to be related to interference as opposed to a VLAN issue so they haven't moved you to a different one. 

Is there anything near your router which may be giving off electrical interference or anything going off on a timer?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
BalticCircus
Newbie
Posts: 4
Registered: ‎29-01-2019

Re: Latency issues whilst Gaming (Path Of Exile)

Hi,

 

Thanks for the detailed info. As far as interference- I can strongly confirm that layer1 is fine, there is nothing emitting EM as far as I am aware. May I ask, how and at what point did they detect this? Also, just to clarify, it is EM that we are talking about ?

Plusnet Help Team
Plusnet Help Team
Posts: 12,906
Thanks: 3,996
Fixes: 639
Registered: ‎21-04-2017

Re: Latency issues whilst Gaming (Path Of Exile)

I think our suppliers were going off the test results above and I'm afraid we don't see what type of interference it is. Do you experience problems using a direct ethernet connection and across multiple devices?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team