Latency issues whilst Gaming (Path Of Exile)

[#1]

Hi, I've been having some extreme problems with path of exile as well. I see you have already worked out a solution to this?

It seems like 100% packet loss randomly occurs out of nowhere. POE support advised to contact the ISP as it is a known issue with some providers. Please could you look moving my connection to a different VLAN? As I understand that is the current workaround ?

[#2]

Hi,

Are you seeing any other performance issues with your broadband?  Or is it just PoE?

[#3]

Hey @BalticCircus any update?  Still having problems?

[#4]

Hi,

Sorry for the late reply didn't notice there was a reply.

I notice a lot of irregularities, it will spike for no reason on random periods. I would understand if it was peak hours and the speed was throttled to some extent, but I get packet loss to Origin servers as well as an example or the mentioned POE problems at 2-3 am.

Im not sure if the BQM will help bellow

[#5]

Thanks for the BQM, apart from the issues you’re experiencing while gaming do you have any issues with your broadband connection when for example browsing the web or streaming?

Are your devices also connecting over WiFi or wired directly to your router via an ethernet cable?

Finally when you notice the latency spikes is there anything on your network downloading or uploading?

[#6]

It's all wired connection, I couldn't tell you while browsing as it depends on the sites more than me, however, there will be times when as an example a youtube video will grind to a halt and then start buffering again at full speed which feels definitely like a weird packetloss issue.

I'm a CCNA as well, so if you need me to do more extensive tests, let me know, I hope my time will allow it.

[#7]

Thanks for the detail.

I've done a number of tests on your line which aren't finding a definitive cause for the issue.

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	56.7 Mbps
Upstream Speed	10.7 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	592.2
Upstream Rate Assessment	Low
Downstream Rate Assessment	Reasonable
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	From 13:00 to 18:30
Interference Location	Customer Premise
Interference Observed In Days	11
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2019-02-01T15:15:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	56.6 Mbps	56.6 Mbps	56.6 Mbps
Up Stream Line Rate	10.7 Mbps	10.7 Mbps	10.7 Mbps
Up Time	900.0 Sec	900.0 Sec	900.0 Sec
Retrains	0.0	0.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-02-14T14:45:25.106+00:00	2019-02-14T15:00:25.106+00:00
Ingress Code Violation	0	1
Egress Code Violation	0	0
Errored Seconds	3	1
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

Your connection seems to be solid (I'd ignore that the connection stops at 3am, that's just our reporting system not catching up at the moment to show your connection is still online).

There's no congestion seen on the VLAN:

VLAN Analysis
Circuit ID: N/A Service ID: [Redacted] VLAN ID: [Redacted] Test Executed On: 2019-02-14T15:13:23.498Z     Date HOT VLAN(Yes/No) Action Fix Date   14-02-2019 NO       13-02-2019 NO       12-02-2019 NO       11-02-2019 NO       10-02-2019 NO       09-02-2019 NO       08-02-2019 NO

Service layer data is showing your line in really good condition:

Service Layer Data

Circuit ID: N/A Service ID: [Redacted] Telephone Number: N/A Test Executed On: 2019-02-14T15:12:03.26Z     Date BRAG Brandenburg Code Line Reach Rate Line Stability 13-02-2019 Good Excellent OK 12-02-2019 Good Very Good OK 11-02-2019 Good Very Good OK 10-02-2019 Good Excellent OK 09-02-2019 NA NA NA 08-02-2019 Good Very Good OK 07-02-2019 Good Excellent OK 06-02-2019 Good Excellent OK 05-02-2019 NA NA NA 04-02-2019 Good Very Good OK 03-02-2019 NA NA NA 02-02-2019 Good Very Good OK 01-02-2019 Good Very Good OK 31-01-2019 Good Very Good OK 30-01-2019 Good Very Good OK 29-01-2019 Good Very Good OK 28-01-2019 NA NA NA 27-01-2019 Good Very Good OK 26-01-2019 NA NA NA 25-01-2019 Good Excellent OK 24-01-2019 Good Very Good OK 23-01-2019 Good Very Good OK 22-01-2019 NA NA NA 21-01-2019 NA NA NA 20-01-2019 NA NA NA 19-01-2019 NA NA NA 18-01-2019 Good Very Good OK 17-01-2019 Good Very Good OK

This may be a long shot but do you see the issues across multiple devices for example another computer or laptop? Is the computer you're using wired directly into the router using an ethernet cable, not using any powerline adapters or switches?

I've also got in touch with our suppliers quality assurance team to check the VLAN out in more detail, and I've been advised that they're not seeing any issues either as their graphs show the usage below where they'd expect.

However they have identified a quieter VLAN so they've agreed to move you on to that, which should happen within 24-48 hours though sometimes overnight so I'll check back tomorrow.

Failing that I'd say the next step is arrange an engineer visit with you requesting that they do a "lift and shift" moving you to a different port at the cabinet which can quite often fix odd issues like the ones you're experiencing.

[#8]

It looks like our suppliers quality assurance have dug into this in more detail and advised that they believe the problem to be related to interference as opposed to a VLAN issue so they haven't moved you to a different one. 

Is there anything near your router which may be giving off electrical interference or anything going off on a timer?

[#9]

Hi,

Thanks for the detailed info. As far as interference- I can strongly confirm that layer1 is fine, there is nothing emitting EM as far as I am aware. May I ask, how and at what point did they detect this? Also, just to clarify, it is EM that we are talking about ?

[#10]

I think our suppliers were going off the test results above and I'm afraid we don't see what type of interference it is. Do you experience problems using a direct ethernet connection and across multiple devices?