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Latency issues whilst Gaming (Path Of Exile)

Community Gaffer
Community Gaffer
Posts: 5,367
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Registered: ‎04-04-2007

Re: Latency issues whilst Gaming (Path Of Exile)

@OldGamer That's great news.

You are still on a static IP though, meaning you are skipping the piece of kit we think we've fixed.  Are you around for the next 30 mins and willing to test if it works without it?

Edit: Don't worry, I'll look at this next week!

Kelly Dorset
Broadband Service Manager
OldGamer
Hooked
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Registered: ‎16-07-2018

Re: Latency issues whilst Gaming (Path Of Exile)

Hi Kelly,

 

Sorry - had logged off for Friday night takeaway!  If you can tell me how to get back to a dynamic IP address though I'd be happy to re-test.

OldGamer.

jtdjtd
Newbie
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Registered: ‎21-07-2018

Re: Latency issues whilst Gaming (Path Of Exile)

Hi getting the same issue here, without VPN:

 

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                           dsldevice.lan -    0 |  102 |  102 |    0 |    1 |    2 |    1 |

|                   No response from host -  100 |  102 |    0 |    0 |    0 |    0 |    0 |

|                         195.166.143.133 -   90 |  102 |   11 |   12 |   12 |   12 |   12 |

|              be3-3102.pcn-ir02.plus.net -    0 |  101 |  101 |   13 |   13 |   16 |   13 |

|                          195.99.125.144 -    0 |  101 |  101 |   11 |   12 |   13 |   12 |

|     peer2-et-0-0-4.slough.ukcore.bt.net -    0 |  101 |  101 |   14 |   14 |   28 |   14 |

|                   No response from host -  100 |  101 |    0 |    0 |    0 |    0 |    0 |

|         po96.net2.north.dc5.as20860.net -    0 |  101 |  101 |   13 |   18 |   81 |   14 |

|             1718.g2.1ug.dc5.as20860.net -    0 |  101 |  101 |   14 |   17 |  103 |   14 |

|                           87.117.210.61 -    3 |  101 |   98 |   14 |   17 |   62 |   15 |

|                          109.169.19.133 -    0 |  101 |  101 |   14 |   14 |   16 |   15 |

|________________________________________________|______|______|______|______|______|______|

 

Gameplay freezes often, being oro's flicker its just aweful. However with VPN game play was flawless, spike rarely, ping is generally flat, gameplay stable:

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                           46.101.72.156 -    0 |  108 |  108 |   12 |   13 |   45 |   12 |

|                           46.101.72.253 -    0 |  108 |  108 |   12 |   15 |   41 |   20 |

|                         138.197.249.248 -    0 |  108 |  108 |   12 |   17 |   57 |   13 |

|              be20.asr01.ld5.as20860.net -    0 |  107 |  107 |   13 |   16 |   58 |   14 |

|         po96.net2.north.dc5.as20860.net -    0 |  107 |  107 |   13 |   18 |   73 |   15 |

|             1718.g2.1ug.dc5.as20860.net -    1 |  107 |  106 |   13 |   16 |   81 |   14 |

|                           87.117.210.61 -    3 |  107 |  104 |   14 |   18 |   70 |   14 |

|                          109.169.19.133 -    0 |  107 |  107 |   13 |   16 |   61 |   14 |

|________________________________________________|______|______|______|______|______|______|

 

I'm available for testing if needed.

Plusnet Help Team
Plusnet Help Team
Posts: 12,903
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Re: Latency issues whilst Gaming (Path Of Exile)

Hey @OldGamer

About to log off now for the night, but if you're around tomorrow and fancy testing I'll be able to put you back onto a dynamic IP at around 10 am tomorrow morning?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
OldGamer
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Re: Latency issues whilst Gaming (Path Of Exile)

Hi Gandalf,

That will be fine - I'll test it after 10am tomorrow (Sunday) without using the VPN client and will let you know.

OldGamer

Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Latency issues whilst Gaming (Path Of Exile)

Cheers @OldGamer I've destroyed the static IP now, let us know how your gaming goes without a VPN.

Though it looks like people over on the WoW thread are still having issues with a dynamic IP but would be interesting to know from a PoE perspective.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
OldGamer
Hooked
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Registered: ‎16-07-2018

Re: Latency issues whilst Gaming (Path Of Exile)

Hi Gandalf,

Re-tested without the VPN client (and following the change back to dynamic IP address) and unfortunately the lag and freezing were straight back, WinMTR test results below:-

 

Host                                                                     %       Sent   Recv   Best   Avrg   Wrst   Last

dsldevice.lan                                                          0    672     672        0          0         3        0

No response from host                                        100  134         0         0          0         0        0

No response from host                                        100  134         0         0          0         0        0

be3-3102.pcn-ir02.plus.net                                     0   672     672       10        11      31       11

195.99.125.144                                                       1   668     667       10        11      47       11

peer2-et3-1-4.slough.ukcore.bt.net                         0   672     672       11        12      35      12

No response from host                                        100  134         0         0          0        0        0

po96.net2.north.dc5.as20860.net                           0   672    672        12        16    201      13

1718.g2.1ug.dc5.as20860.net                                1   665    663        12        13    117       12

87.117.210.61                                                        2   633     623        11        14    106       12

109.169.19.133                                                      0   672     672        11        11      29       11

Kind regards,

OldGamer.

Plusnet Help Team
Plusnet Help Team
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Re: Latency issues whilst Gaming (Path Of Exile)

Ah that’s disappointing, thanks for trying that for us still. Sadly I didn’t change your connection back to a static IP before I left the office today and as I’m off work tomorrow maybe @JonoH can do this instead. I’ll follow up on Tuesday.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
OldGamer
Hooked
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Re: Latency issues whilst Gaming (Path Of Exile)

Hi Gandalf,

I wasn't on a static IP address before (unless someone put one on my account for testing) - it's not something I'd bought from Plusnet previously.  No worries though - everything is playing fine through the VPN client thanks.  Enjoy your day off.  :-)

OldGamer.

Plusnet Help Team
Plusnet Help Team
Posts: 12,903
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Registered: ‎21-04-2017

Re: Latency issues whilst Gaming (Path Of Exile)

Hey OldGamer

I wasn't on a static IP address before (unless someone put one on my account for testing) - it's not something I'd bought from Plusnet previously.

Reading through the thread again it looks like I didn't explicitly say I added a static IP, but the change I made to your connection was essentially done by adding one.

 

No worries though - everything is playing fine through the VPN client thanks.

That's a relief!

 

Enjoy your day off.  :-)

I'll try. Got to clean the house and tidy my room... Cry Cheesy

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
exxxie
Newbie
Posts: 3
Thanks: 3
Registered: ‎22-07-2018

Re: Latency issues whilst Gaming (Path Of Exile)

I'm having the same issues regarding Path of Exile described by others. My winMTR looks like this:

 

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                           dsldevice.lan -    0 | 1785 | 1785 |    3 |    4 |   15 |    4 |
|                      Request timed out. -  100 |  359 |    0 |    0 |    0 |    0 |    0 |
|      129.hiper04.sheff.dial.plus.net.uk -  100 |  360 |    2 |    0 |   13 |   14 |   13 |
|              be3-3100.pcn-ir01.plus.net -    1 | 1762 | 1756 |   12 |   13 |   38 |   13 |
|                          195.99.125.136 -    1 | 1774 | 1771 |   12 |   13 |   47 |   14 |
|      peer2-et3-1-4.slough.ukcore.bt.net -    0 | 1784 | 1784 |   11 |   14 |   41 |   13 |
|                      Request timed out. -  100 |  359 |    0 |    0 |    0 |    0 |    0 |
|         po96.net2.north.dc5.as20860.net -    1 | 1781 | 1780 |   12 |   18 |  271 |   13 |
|             1718.g2.1ug.dc5.as20860.net -    1 | 1758 | 1751 |   14 |   16 |  121 |   16 |
|                           87.117.210.61 -    3 | 1626 | 1584 |   13 |   17 |  133 |   19 |
|                          109.169.19.133 -    0 | 1784 | 1784 |   13 |   14 |   34 |   14 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v1.00 GPLv2 (original by Appnor MSP - Fully Managed Hosting & Cloud Provider)
Community Gaffer
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Re: Latency issues whilst Gaming (Path Of Exile)

Hi @exxxie and welcome to the forums, I'm sorry you're having issues.

 

I've added a static IP to your account please turn your router off for a few minutes and reconnect and let us know how you're getting on.

 Jono H
 Plusnet Community Manager
exxxie
Newbie
Posts: 3
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Registered: ‎22-07-2018

Re: Latency issues whilst Gaming (Path Of Exile)

 

The situation seems much better now. Stable ping and very little packet loss at 8:30pm is a marked improvement over recent weeks. Thanks JonoH for your prompt help. I've pasted a winMTR below in case it assists you:

 

 

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                           dsldevice.lan -    0 | 2302 | 2302 |    3 |    4 |   15 |    4 |
|410.xe-2-2-0.central10.psb-bng01.plus.net -    0 | 2301 | 2301 |   12 |   12 |   58 |   12 |
|               411.be5.psb-ir01.plus.net -    1 | 2252 | 2239 |   12 |   13 |   22 |   13 |
|                          195.99.125.134 -    1 | 2268 | 2259 |   12 |   13 |   28 |   12 |
|      peer2-et0-1-5.slough.ukcore.bt.net -    1 | 2242 | 2226 |   13 |   14 |   38 |   13 |
|                      Request timed out. -  100 |  462 |    0 |    0 |    0 |    0 |    0 |
|         po95.net2.north.dc5.as20860.net -    1 | 2271 | 2263 |   14 |   19 |  271 |   15 |
|             1718.g2.1ug.dc5.as20860.net -    1 | 2233 | 2215 |   13 |   15 |  120 |   14 |
|                           87.117.210.61 -    3 | 2074 | 2015 |   13 |   17 |  136 |   14 |
|                          109.169.19.133 -    1 | 2290 | 2287 |   14 |   15 |   21 |   15 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v1.00 GPLv2 (original by Appnor MSP - Fully Managed Hosting & Cloud Provider)

 

 

 

Community Gaffer
Community Gaffer
Posts: 5,367
Thanks: 695
Fixes: 6
Registered: ‎04-04-2007

Re: Latency issues whilst Gaming (Path Of Exile)

Hey Path of Exile players.  How has it been for the past week?

Kelly Dorset
Broadband Service Manager
jtdjtd
Newbie
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Registered: ‎21-07-2018

Re: Latency issues whilst Gaming (Path Of Exile)

I don't know whats been changed but personally I haven't had to use a VPN at all all week, it's been smooth as butter for me. I just hope when my broadband moves to my new place it's still gonna be smooth.