fibre down

[#1]

Hi,
Just to confirm, customers should be able to re-connect (if they haven't already).
If anyone is still having problems, please try logging back into the router and manually re-connecting (www.plus.net/reboot) .
Tony

[#2]

Further details will be appearing in the service status posts on the portal  - http://portal.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=adsldial as and when we have them.
Tony.

[#3]

No. Still connecting to with IP 172.20.196.126 and no connectivity.

[#4]

Same here, I have a WAN IP 172.20.151.x but no internet

[#5]

Now lost the connection completely.

[#6]

Fibre also down here , tried rebooting router still no connection , is this the same problem we had about two weeks ago ?

[#7]

Hi,
For those still having problems, please power down your modem or router for 30 minutes before attempting to re-establish a connection to the Internet.

Tony

[#8]

11/10/2014 @ 17:06
This afternoon we experienced a large drop in the number of customer sessions across our broadband network.
This will have caused a large volume of customers to lose connectivity to the Internet.
Our network engineers are currently investigating this.
If you are struggling to connect to the Internet then please try powering off your modem or router for 30 minutes before powering it back up and attempting to re-establish a connection to the Internet.

We'll provide another update later this evening.
Apologies for the inconvenience.
Kind regards,
Luke Sanderson
Customer Relations
--------------------------------------------------------------------------------------------------
SO, i'm in BN3 1HG
No (Fibre) Internet since 4pm ----
we going to see any refund or compensation over this !  
My network says i *should* internet, but that there's a Gateway issue
Can't even get through to you to complain - my line just drops out after the first ring  
Having to post this via tethering to my 3G phone service
adie:red removed all caps title as per link:rules ]

[#9]

YEP
sorry - having to access forum via my 3G - didnt see this post and posted my own complaint elsewhere
Yep - been down since 4pm - BN3 1HG - just died on me - says it's a Gateway error

[#10]

Down for me too i get the error disconnected by user.

[#11]

FAO a Moderator.
This thread needs to be merged with the one here
http://community.plus.net/forum/index.php/topic,132782.0.html

[#12]

This goes from bad to worse. Router (asus rt-ac68u) can't even detect the connection type anymore.

[#13]

Quote from: plusnettony

Hi, We're investigating this and will have more information asap. Tony

Plusnet are going downhill. Getting fed up with it now. That's the fifth in the last 6 weeks of same ip address 172********* fibre down! WHAT IS GOING ON?

[#14]

Still down Bangor NI. Rebooted twice now.

[#15]

Apparently same problem here.
I already turned the modem and router off 15 minutes ago and I'll see if it works in 15 minutes. Hopefully it's going back up today...