Very slow upload speed
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Very slow upload speed
04-06-2019 8:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I'm on Unlimited fibre extra with a plusnet hub one router but my upload is really poor. When performing a speed test (attached) with my PC directly connected to the router via Ethernet cable (or wireless) the upload speed stays at 0 for the first few seconds then climbs to about 0.5Mbps.
Could this be a faulty router?
Thanks,
Tim
Fixed! Go to the fix.
Re: Very slow upload speed
04-06-2019 9:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is unlikely to be a router problem.
At 16Mbps your download speed is also totally unacceptable for a fibre extra connection. What speed should you be getting? If you put your phone number in here it will tell you. https://my.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker
You need to repeat this test with your router plugged into the BT test socket via a microfilter, that is the one you will find if you take the front off the master socket.
If that is also outside the limits quoted from the test results from the adsl checker then you need to report a fault.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Very slow upload speed
05-06-2019 10:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
Diagnostic tests have picked up on a fault with your phone line.
I've raised that straight to Openreach and have updated your account with more information here: https://www.plus.net/wizard/?p=view_question&id=190863547
We should have an update for you within a few days time.
Re: Very slow upload speed
05-06-2019 10:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for checking, how long does a fault like this typically take to be fixed?
Thanks,
Tim
Re: Very slow upload speed
05-06-2019 10:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The length of time it takes depends on what Openreach find as the cause of the issue. I want to be careful about setting an expectation with you so I'm going to hold back on advising about that until we know a bit more but I'm hoping it's all resolved within a few day's time.
06-06-2019 4:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hiya Tim,
I've just checked and Openreach have cleared the fault back to us today after fixing a problem at the cabinet. I've tested the line and not seeing any issues now. Are you seeing any improvement on your side?
Re: Very slow upload speed
06-06-2019 7:14 PM - edited 06-06-2019 7:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Adam,
All sorted! 46Mbps down 18Mpbs up.
Thanks,
Tim
Re: Very slow upload speed
06-06-2019 9:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Very slow upload speed