Upload sync speed has dropped to zero
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- Re: Upload sync speed has dropped to zero
Upload sync speed has dropped to zero
02-11-2015 7:28 PM
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(OK so when I say zero, I've rounded that to Mbps; I do get a few kbps..!)
For years I've been at a down/up sync of 65/20 (of a possible 74/20 at my line distance) without any trouble. Download has stayed there; but in the last few days the upload has dropped from 20Mbps to only a few kbps.
Here's the detail of my tests:
- BT Wholesale Diagnostics (http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do) says I'm getting 0.5Mbps on an upstream Rate IP profile of 20Mbps.
- BT Wholesale perf test (http://speedtest.btwholesale.com/) shows 55Mbps down, 0.57Mbps up.
- My VDSL router shows that the upload frequencies have disappeared from the spectrum (there used to be big blocks of green on the spectrum graph, but no longer!) - see attached.
Does anybody have any ideas? Obviously I've tried the usual: rebooting the router, resetting connection settings, etc. Nothing has changed in the home environment.
Thanks.
Re: Upload sync speed has dropped to zero
02-11-2015 7:41 PM
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I have lost almost half of my upload sync speed and I am running a 7390 with 6.30 firmware.
From the SNR graph, it seems that you are connected to an ECI cab?
This may just be a coincidence.
Re: Upload sync speed has dropped to zero
02-11-2015 7:53 PM
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https://faults.plus.net
Re: Upload sync speed has dropped to zero
06-11-2015 9:27 AM
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Re: Upload sync speed has dropped to zero
06-11-2015 9:54 AM
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Quote from: pmcalli I suspect plusnet have altered something on dslam so that its incompatible now or its faulty.
Just to clarify, with FTTC, Plusnet are not able to set anything on the DSLAM, this is entirely controlled by BT Openreach (as it is for other FTTC providers using BT based FTTC). The only 'settings' that Plusnet can influence are the actual FTTC product selection (40/2, 40/10 (not offered by Plusnet) or 80/20) and a 'stability profile'.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Upload sync speed has dropped to zero
06-11-2015 2:47 PM
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Re: Upload sync speed has dropped to zero
06-11-2015 3:11 PM
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http://community.plus.net/forum/index.php/topic,145233.msg1282006.html#msg1282006
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Upload sync speed has dropped to zero
08-11-2015 8:29 PM
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I've raised a support ticket with Plusnet on 2nd Nov, but very unusually I've not heard anything back yet at all. I might phone support tomorrow.
It is interesting that several Fritz users report the same problem beginning recently, and that it isn't related the the recent firmware upgrade (because somebody has this problem on the old 06.20 firmware).
Unfortunately I don't have a standard Openreach VDSL router to try.
(elfish: I don't know which cabinet type I'm connected to, I'll have to do some research on how I identify that. It's a Broadcom chipset, according to the Fritz, if that helps.)
Re: Upload sync speed has dropped to zero
09-11-2015 12:07 AM
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Re: Upload sync speed has dropped to zero
10-11-2015 10:33 PM
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Re: Upload sync speed has dropped to zero
13-11-2015 12:34 AM
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My upload speed was 19Mbps, now it's down to 2Mbps. I am using an Asus RT-N56U router, and I have confirmed that the behaviour is a) consistent, and b) occurring on wired as well as wireless.
I'll be giving Plusnet a call tomorrow...
EDIT: Ignore that! Someone just explained to me (duh!) that downgrading from Unlimited Fibre Extra to Unlimited Fibre actually means downgrading from Openreach 80/20 to 40/2. So I get what I deserve for trying to save a few quid per month
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