PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: PPPoE is down after XX minutes uptime/PPP LCP ...
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
24-11-2019 10:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sync speed @MatthewWheeler
as this...
Gradually dropping over the last couple of days from around 39998 to todays 32398.
Latest drop somewhere around 1am this morning.
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
25-11-2019 3:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Prawnyloks,
I'm sorry to hear that you're experiencing this issue. I've reviewed your account today and raised a ticket via the account, which can be viewed here. Once you've had the chance to read and respond to the ticket, please let us know and we'll be happy to pick this back up for review as soon as possible.
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
25-11-2019 6:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@TheMightyAJ thanks for replying. I have responded the ticket.
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
26-11-2019 11:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Cheers, I've just picked that up and have sent a reply to the ticket for you: https://www.plus.net/wizard/?p=view_question&id=196434722 feel free to drop a reply back here when you've responded.
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
26-11-2019 6:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @adamwalker I'd love to respond to the ticket, but there's nothing new added there?
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
27-11-2019 5:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us @Prawnyloks
I suspect Adam may have updated the wrong account as I can't see any update either
I've passed the ticket back to you in the meantime for you to monitor
Let us know if things deteriorate further
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
27-11-2019 5:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
30-11-2019 6:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I raised a ticket filling that link, specified some engineer dates and then..... silence. How can I view my open ticket? Why have I not heard anything back?
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
01-12-2019 3:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Roadtorode when you log into your user account you should see a link to your open questions there. You should receive an email if any updates have occurred though. Hopefully someone here can help you out... @MatthewWheeler, @adamwalker, @TheMightyAJ or @Gandalf?
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
02-12-2019 12:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey @Roadtorode,
Thanks for getting in touch here.
I can see you have since gotten in touch with our contact centre and they have provided a further update here.
Give us a shout if you need further assistance,
Thanks.
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
28-02-2020 5:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi again @MatthewWheeler or anyone else at PlusNet.
I'm afraid the time has come yet again for me to request yet another DLM reset.
My speeds are now less than half that I get after a reset (40000kbps) and are really unacceptable again. I guess it took a little while at least this time 🙄
Please re-read some of my previous posts on this thread if you are unsure of my plight. Unfortunately this is and will continue to be and ongoing situation until I find an alternative for my internet. Hopefully someone can arrange this for me again soon.
Cheers guys!
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
on 29-02-2020 5:51 PM - last edited on 02-03-2020 8:09 AM by Strat
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@MatthewWheeler, @adamwalker, @TheMightyAJ anyone there at PlusNet?
Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules.
Moderator's note by Dick (Strat): Please be advised bumping is against the Forum Rules.
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
02-03-2020 5:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Please note, this is not a bump to my post, but a reply to the notes added to my previous post.
My previous post was only intended to see if there was actually anyone at Plusnet available to look into my long standing issue. I take it everyone must be busy, but I have been trying to contact someone via various online methods for over a week now. Unfortunately I do not have a spare half an hour or more to wait in a queue on the telephone. As yet, this comment added to my previous post is the only inclination I have that anyone is actually there at Plusnet! Please can somebody help?
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
03-03-2020 8:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Prawnyloks Sorry for the delay, we're a really small team and we're a bit behind recently but we're working to get back on track by looking at bringing some new people on to the team.
I've arranged a DLM reset for you now and it should go through within 3 working days.
Let me know how it goes.
Re: PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]
03-03-2020 9:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: PPPoE is down after XX minutes uptime/PPP LCP ...