PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]

[#1]

Sync speed @MatthewWheeler 

as this...

Gradually dropping over the last couple of days from around 39998 to todays 32398.

Latest drop somewhere around 1am this morning.

[#2]

Hi @Prawnyloks,

I'm sorry to hear that you're experiencing this issue. I've reviewed your account today and raised a ticket via the account, which can be viewed here. Once you've had the chance to read and respond to the ticket, please let us know and we'll be happy to pick this back up for review as soon as possible.

[#3]

@TheMightyAJ thanks for replying. I have responded the ticket.

[#4]

Cheers, I've just picked that up and have sent a reply to the ticket for you: https://www.plus.net/wizard/?p=view_question&id=196434722 feel free to drop a reply back here when you've responded. 

[#5]

Hi @adamwalker I'd love to respond to the ticket, but there's nothing new added there?

[#6]

Thanks for getting back to us @Prawnyloks

I suspect Adam may have updated the wrong account as I can't see any update either

I've passed the ticket back to you in the meantime for you to monitor

Let us know if things deteriorate further

[#7]

Thanks @MatthewWheeler.
Hopefully I won’t be talking to you too soon… no offence intended 😉

[#8]

I raised a ticket filling that link, specified some engineer dates and then..... silence.  How can I view my open ticket? Why have I not heard anything back?

[#9]

@Roadtorode when you log into your user account you should see a link to your open questions there. You should receive an email if any updates have occurred though. Hopefully someone here can help you out... @MatthewWheeler, @adamwalker, @TheMightyAJ or @Gandalf?

[#10]

Hey @Roadtorode,

Thanks for getting in touch here.

I can see you have since gotten in touch with our contact centre and they have provided a further update here.

Give us a shout if you need further assistance,

Thanks.

[#11]

Hi again @MatthewWheeler  or anyone else at PlusNet.

I'm afraid the time has come yet again for me to request yet another DLM reset.

My speeds are now less than half that I get after a reset (40000kbps) and are really unacceptable again. I guess it took a little while at least this time 🙄

Please re-read some of my previous posts on this thread if you are unsure of my plight. Unfortunately this is and will continue to be and ongoing situation until I find an alternative for my internet. Hopefully someone can arrange this for me again soon.

Cheers guys!

[#12]

@MatthewWheeler, @adamwalker, @TheMightyAJ anyone there at PlusNet?

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules.

Moderator's note by Dick (Strat): Please be advised bumping is against the Forum Rules.

[#13]

Apologies, I have not having had time to read all the forums fine print…
Please note, this is not a bump to my post, but a reply to the notes added to my previous post.
My previous post was only intended to see if there was actually anyone at Plusnet available to look into my long standing issue. I take it everyone must be busy, but I have been trying to contact someone via various online methods for over a week now. Unfortunately I do not have a spare half an hour or more to wait in a queue on the telephone. As yet, this comment added to my previous post is the only inclination I have that anyone is actually there at Plusnet! Please can somebody help?

[#14]

Hi @Prawnyloks Sorry for the delay, we're a really small team and we're a bit behind recently but we're working to get back on track by looking at bringing some new people on to the team.

I've arranged a DLM reset for you now and it should go through within 3 working days.

Let me know how it goes.

[#15]

Thanks @Gandalf. I do appreciate it!
I will report back in a few days 🤞🏼