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Is it time to move on?

SUPRAASH
Grafter
Posts: 50
Thanks: 6
Registered: ‎03-05-2019

Re: Is it time to move on?

Hi again. Had no luck with fixing the issue so I bought a bthub 6 to try. Really hope this works
Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 745
Fixes: 282
Registered: ‎01-01-2012

Re: Is it time to move on?

Sorry to hear you're still having issues @SUPRAASH

If you're still having issues after you've received the new router let us know

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
SUPRAASH
Grafter
Posts: 50
Thanks: 6
Registered: ‎03-05-2019

Re: Is it time to move on?

Hi I'm still having issues. Router works fine but I believe I have sone sort of random fault with my line. Someone from bt came to my house before and mentioned I had something wrong at the pole but said it was fixed. Something is not right anytime I stream I get lagging and it stopping.
I've mentioned this to plusnet in the past but never seem to get anywhere with them fixing the issue. I believe it's the line
If that's the case I'll never get my issue resolved
SUPRAASH
Grafter
Posts: 50
Thanks: 6
Registered: ‎03-05-2019

Re: Is it time to move on?

How many wires go into the front of my box on the wall?
I see 2 really thin ones but also see wires in there that are not connected
DS
Champion
Posts: 2,187
Thanks: 459
Fixes: 22
Registered: ‎06-01-2017

Re: Is it time to move on?


@SUPRAASH wrote:
 Something is not right anytime I stream I get lagging and it stopping.

Is the router rebooting though?

How many wires go into the front of my box on the wall?
I see 2 really thin ones but also see wires in there that are not connected

2 wires go to terminals A&B. the other wires are not needed. It does sound like you may have other phone extensions and these could be the other wires you're seeing.

SUPRAASH
Grafter
Posts: 50
Thanks: 6
Registered: ‎03-05-2019

Re: Is it time to move on?

Oh that's ok then seems to be right. Not sure what to do
DS
Champion
Posts: 2,187
Thanks: 459
Fixes: 22
Registered: ‎06-01-2017

Re: Is it time to move on?

How are you connecting to the hub 6?

(over wifi or ethernet)

 

I've asked already, but is the hub 6 also rebooting?

If it's rebooting then Plusnet might pop up the results of a RADIUS graph (and a GEA test)

If it isn't rebooting, then unless the GEA test flags anything, I'm not sure what they could suggest next.

SUPRAASH
Grafter
Posts: 50
Thanks: 6
Registered: ‎03-05-2019

Re: Is it time to move on?

Sorry I missed that question. It's not rebooting I just get like buffer issues.
Or dropping internet.
I have reset the bt hub6 and signed in to the plusnet username. I'm connected to wireless with my TV and firestick also mobile phones.
The xbox are wired
DS
Champion
Posts: 2,187
Thanks: 459
Fixes: 22
Registered: ‎06-01-2017

Re: Is it time to move on?

It not rebooting is a good thing, though buffering issues (if wired) is a problem, as is the device losing the internet.

Are all devices having issues or is it one device in particular?

SUPRAASH
Grafter
Posts: 50
Thanks: 6
Registered: ‎03-05-2019

Re: Is it time to move on?

Yh it happens when I connect the TV with ethernet.
DS
Champion
Posts: 2,187
Thanks: 459
Fixes: 22
Registered: ‎06-01-2017

Re: Is it time to move on?

It's not a Samsung TV is it?

Plusnet Help Team
Plusnet Help Team
Posts: 14,587
Thanks: 361
Fixes: 100
Registered: ‎27-04-2007

Re: Is it time to move on?

Hi SUPRAASH, I've just been running some diagnostic checks and we're not seeing any obvious issues or faults relating to the line. Do you get the same lag or buffering when all other devices are disconnected?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
SUPRAASH
Grafter
Posts: 50
Thanks: 6
Registered: ‎03-05-2019

Re: Is it time to move on?

Hi yes it's a Samsung TV and an Amazon firestick
SUPRAASH
Grafter
Posts: 50
Thanks: 6
Registered: ‎03-05-2019

Re: Is it time to move on?

Hi again sorry I've been out all day. Yes it's very random and with the xbox it doesn't do it often or I dont notice it like the tv
SUPRAASH
Grafter
Posts: 50
Thanks: 6
Registered: ‎03-05-2019

Re: Is it time to move on?

When I have a lot of devices running it usually crashes and reboots