Is it time to move on?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Is it time to move on?
Re: Is it time to move on?
09-05-2019 11:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Is it time to move on?
09-05-2019 1:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear you're still having issues @SUPRAASH
If you're still having issues after you've received the new router let us know
Re: Is it time to move on?
09-05-2019 8:27 PM - edited 09-05-2019 8:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've mentioned this to plusnet in the past but never seem to get anywhere with them fixing the issue. I believe it's the line
If that's the case I'll never get my issue resolved
Re: Is it time to move on?
09-05-2019 8:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I see 2 really thin ones but also see wires in there that are not connected
Re: Is it time to move on?
09-05-2019 9:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@SUPRAASH wrote:
Something is not right anytime I stream I get lagging and it stopping.
Is the router rebooting though?
How many wires go into the front of my box on the wall?
I see 2 really thin ones but also see wires in there that are not connected
2 wires go to terminals A&B. the other wires are not needed. It does sound like you may have other phone extensions and these could be the other wires you're seeing.
Re: Is it time to move on?
09-05-2019 11:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Is it time to move on?
09-05-2019 11:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How are you connecting to the hub 6?
(over wifi or ethernet)
I've asked already, but is the hub 6 also rebooting?
If it's rebooting then Plusnet might pop up the results of a RADIUS graph (and a GEA test)
If it isn't rebooting, then unless the GEA test flags anything, I'm not sure what they could suggest next.
Re: Is it time to move on?
09-05-2019 11:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Or dropping internet.
I have reset the bt hub6 and signed in to the plusnet username. I'm connected to wireless with my TV and firestick also mobile phones.
The xbox are wired
Re: Is it time to move on?
09-05-2019 11:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It not rebooting is a good thing, though buffering issues (if wired) is a problem, as is the device losing the internet.
Are all devices having issues or is it one device in particular?
Re: Is it time to move on?
10-05-2019 12:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Is it time to move on?
10-05-2019 12:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's not a Samsung TV is it?
Re: Is it time to move on?
10-05-2019 10:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi SUPRAASH, I've just been running some diagnostic checks and we're not seeing any obvious issues or faults relating to the line. Do you get the same lag or buffering when all other devices are disconnected?
Re: Is it time to move on?
10-05-2019 4:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Is it time to move on?
10-05-2019 4:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Is it time to move on?
10-05-2019 5:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Is it time to move on?