Is it time to move on?

[#1]

Hi again. Had no luck with fixing the issue so I bought a bthub 6 to try. Really hope this works

[#2]

Sorry to hear you're still having issues @SUPRAASH

If you're still having issues after you've received the new router let us know

[#3]

Hi I'm still having issues. Router works fine but I believe I have sone sort of random fault with my line. Someone from bt came to my house before and mentioned I had something wrong at the pole but said it was fixed. Something is not right anytime I stream I get lagging and it stopping.
I've mentioned this to plusnet in the past but never seem to get anywhere with them fixing the issue. I believe it's the line
If that's the case I'll never get my issue resolved

[#4]

How many wires go into the front of my box on the wall?
I see 2 really thin ones but also see wires in there that are not connected

[#5]

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@SUPRAASH wrote:
 Something is not right anytime I stream I get lagging and it stopping.

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Is the router rebooting though?

How many wires go into the front of my box on the wall?
I see 2 really thin ones but also see wires in there that are not connected

2 wires go to terminals A&B. the other wires are not needed. It does sound like you may have other phone extensions and these could be the other wires you're seeing.

[#6]

Oh that's ok then seems to be right. Not sure what to do

[#7]

How are you connecting to the hub 6?

(over wifi or ethernet)

I've asked already, but is the hub 6 also rebooting?

If it's rebooting then Plusnet might pop up the results of a RADIUS graph (and a GEA test)

If it isn't rebooting, then unless the GEA test flags anything, I'm not sure what they could suggest next.

[#8]

Sorry I missed that question. It's not rebooting I just get like buffer issues.
Or dropping internet.
I have reset the bt hub6 and signed in to the plusnet username. I'm connected to wireless with my TV and firestick also mobile phones.
The xbox are wired

[#9]

It not rebooting is a good thing, though buffering issues (if wired) is a problem, as is the device losing the internet.

Are all devices having issues or is it one device in particular?

[#10]

Yh it happens when I connect the TV with ethernet.

[#11]

It's not a Samsung TV is it?

[#12]

Hi SUPRAASH, I've just been running some diagnostic checks and we're not seeing any obvious issues or faults relating to the line. Do you get the same lag or buffering when all other devices are disconnected?

[#13]

Hi yes it's a Samsung TV and an Amazon firestick

[#14]

Hi again sorry I've been out all day. Yes it's very random and with the xbox it doesn't do it often or I dont notice it like the tv

[#15]

When I have a lot of devices running it usually crashes and reboots