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Is it time to move on?

SUPRAASH
Grafter
Posts: 50
Thanks: 6
Registered: ‎03-05-2019

Is it time to move on?

Had nothing but issues with my internet wifi with streaming etc... wifi dropping and all sorts of issues.
I recently signed back up and was told my billing date will be changed to 14th of each month, but found out plusnet had taken the payment on the 1st and also charged me extra 10 pound.
An error I was told.
I also explained about the issues I have with the router and asked for another one as I signed up again but I was refused.
Not sure why because if I was to go elsewhere I would get free equipment (working).
I've been a customer for around 4 years and my loyalty with plusnet is getting me nowhere.
Time to cancel as I'm within the time limit to cancel or is there any way to fix this useless router
93 REPLIES 93
DS
Champion
Posts: 2,187
Thanks: 459
Fixes: 22
Registered: ‎06-01-2017

Re: Is it time to move on?

Welcome to the forums @SUPRAASH 

Have you altered the routers wifi settings in any way?

(things like unsyncing the wifi and possibly renaming the 5GHz SSID)

Can you please post up the router software version and the date it was installed?

(click this http://192.168.1.254 and scroll to the bottom of the page)

 

I can't help you with billing issues.

SUPRAASH
Grafter
Posts: 50
Thanks: 6
Registered: ‎03-05-2019

Re: Is it time to move on?

Hi thanks for the reply.
I haven't messed with any wifi settings at all because I'm not sure what's best.
Its software version 4.7.5.1.83.8.263
And updated 19/02/19
DS
Champion
Posts: 2,187
Thanks: 459
Fixes: 22
Registered: ‎06-01-2017

Re: Is it time to move on?

There are some users reporting issues with the latest router software (yours is the latest).

The following might not help, but this is what's normally suggested to do first:

Have a read of this and then try what's suggested here and see if things improve.

 

If this improves it then great, but if it doesn't help then you might also be seeing the affects of the software.

Do you think the wifi issues started around the date the software was installed?

SUPRAASH
Grafter
Posts: 50
Thanks: 6
Registered: ‎03-05-2019

Re: Is it time to move on?

I'll have a look and see.
No mate I've always had issues with this router.
I'm on the highest package and have slow issues and wifi dropping out. Having to reboot It daily to help slightly
DS
Champion
Posts: 2,187
Thanks: 459
Fixes: 22
Registered: ‎06-01-2017

Re: Is it time to move on?

Being as you've always had issues, then those links just might well solve the WiFi
(plus I hope they do)

Once you've done them, give it a few days and if the WiFi is still poor, let me know and we'll go from there.

 

edit to correct a typo

SUPRAASH
Grafter
Posts: 50
Thanks: 6
Registered: ‎03-05-2019

Re: Is it time to move on?

Ok thankyou. I'll do it now
DS
Champion
Posts: 2,187
Thanks: 459
Fixes: 22
Registered: ‎06-01-2017

Re: Is it time to move on?

:thumbsup:

 

Hopefully a member of staff will drop a reply regarding the billing date and overcharging issue.

SUPRAASH
Grafter
Posts: 50
Thanks: 6
Registered: ‎03-05-2019

Re: Is it time to move on?

As long as I can get the wifi working properly I will stay.
Changed settings now Smiley will find out more tonight
Plusnet Help Team
Plusnet Help Team
Posts: 1,116
Thanks: 112
Fixes: 51
Registered: ‎06-08-2018

Re: Is it time to move on?

Hey @SUPRAASH,

 

Glad to hear see @DS is helping with the WiFi issues - do let us know if there is anything we can assist with in regards to this.

I have checked over your account in relation to the issues with your invoices and created a ticket here with further info.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


DS
Champion
Posts: 2,187
Thanks: 459
Fixes: 22
Registered: ‎06-01-2017

Re: Is it time to move on?

@Mads Well, that's what I'm here for Wink

(and you've not given an actual link)

Plusnet Help Team
Plusnet Help Team
Posts: 1,116
Thanks: 112
Fixes: 51
Registered: ‎06-08-2018

Re: Is it time to move on?

Sorry my mistake, it's been a long day. Thanks for the heads up @DS.

@SUPRAASH you can view the ticket here.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


DS
Champion
Posts: 2,187
Thanks: 459
Fixes: 22
Registered: ‎06-01-2017

Re: Is it time to move on?


@Mads wrote:

it's been a long day. Thanks for the heads up @DC


Yes, it looks that way

(waits for user DC to reply with a confused look)

Go home, or have more coffee (or tea or an energy drink):2funny:

 

I see the drink kicked in Smiley

SUPRAASH
Grafter
Posts: 50
Thanks: 6
Registered: ‎03-05-2019

Re: Is it time to move on?

Lol thanks for the help guys
DS
Champion
Posts: 2,187
Thanks: 459
Fixes: 22
Registered: ‎06-01-2017

Re: Is it time to move on?

Hey @SUPRAASH it's no problem

(I do this for the love, they do it coz they're paid - but some staff post in their own time too)

 

Don't get carried away, but see if there's a pattern with the wifi side of things

(after splitting/unsyncing and renaming, you'll have a good idea if it fails, as it'll be mainly the 5GHz devices that get either kicked from the router or they won't connect at all)

Should this happen, click the following http://192.168.1.254/index.cgi?active_page=9105

On the wireless network enable, instead of the default of yes, select no and click apply

(ignore the warning messages, it's normal)

This will turn off the 5GHz and put a red light on the router, ignore this or put tape over it, then see if wifi starts to work....