Internet keeps dropping
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Internet keeps dropping
07-03-2018 2:34 PM
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Hi not sure what the issue could be but my internet connection often drops connection during day/night. I'm connected via Ethernet cable and using TG582n router. Can you see any issues your end?
Thanks Val
Re: Internet keeps dropping
07-03-2018 2:44 PM
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My event report.
Re: Internet keeps dropping
07-03-2018 2:52 PM
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Hi Val. Sorry to hear you're having connection problems.
The connection between your router and the phone line seems stable:
Do you experience drops using more than one device?
Also, would you be able to connect your PC directly into the Openreach modem setting up a PPPoE connection as explained here? This would determine if your router is at fault.
Re: Internet keeps dropping
07-03-2018 2:55 PM
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I do have similar problems on my daughters PC too, I will check the other things you suggest and report back, thanks.
Re: Internet keeps dropping
11-03-2018 11:14 PM
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@Gandalf wrote:
Also, would you be able to connect your PC directly into the Openreach modem setting up a PPPoE connection as explained here? This would determine if your router is at fault.
Is that a throw-a-way hint that this is a fibre service not ADSL?
Can TG582n routers be suitably configured in bridge mode?
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Re: Internet keeps dropping
12-03-2018 9:08 PM
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Is that a throw-a-way hint that this is a fibre service not ADSL?
Aye.
Can TG582n routers be suitably configured in bridge mode?
Pretty sure it can be, though it's not something I'd know how to do.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Internet keeps dropping
12-03-2018 10:43 PM
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Moderator's note by Mike (Mav): This thread is now in the appropriate board.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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