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Internet keeps dropping

Val3
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-03-2018

Internet keeps dropping

Hi not sure what the issue could be but my internet connection often drops connection during day/night. I'm connected via Ethernet cable and using TG582n router. Can you see any issues your end?

 

Thanks Val

6 REPLIES 6
Val3
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-03-2018

Re: Internet keeps dropping

Gandalf
Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Internet keeps dropping

Hi Val. Sorry to hear you're having connection problems.

The connection between your router and the phone line seems stable:

 

Do you experience drops using more than one device?

Also, would you be able to connect your PC directly into the Openreach modem setting up a PPPoE connection as explained here? This would determine if your router is at fault.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Val3
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-03-2018

Re: Internet keeps dropping

I do have similar problems on my daughters PC too, I will check the other things you suggest and report back, thanks.

Townman
Superuser
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Registered: ‎22-08-2007

Re: Internet keeps dropping


@Gandalf wrote:

 

Also, would you be able to connect your PC directly into the Openreach modem setting up a PPPoE connection as explained here? This would determine if your router is at fault.


Is that a throw-a-way hint that this is a fibre service not ADSL?

Can TG582n routers be suitably configured in bridge mode?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Anoush
Aspiring Hero
Posts: 2,568
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Registered: ‎22-08-2015

Re: Internet keeps dropping

Is that a throw-a-way hint that this is a fibre service not ADSL?

Aye.

 

Can TG582n routers be suitably configured in bridge mode?

Pretty sure it can be, though it's not something I'd know how to do.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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Mav
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Re: Internet keeps dropping

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

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