Facebook app really slow
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Re: Facebook app really slow
27-08-2017 12:05 PM
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Then you get some sky high cancellation charge, Google it and see the thousands of unhappy customers stuck in a contract with Plusnet.
Its like they say, you get what you pay for
Re: Facebook app really slow
27-08-2017 12:10 PM
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I don't have Facebook on my mobile but it works fine on my laptop (and wifey's). Could it be down to an update? or maybe to do with FB being down yesterday (maybe still sorting out some bugs)?
Growing old is inevitable...But growing up is optional.
Re: Facebook app really slow
27-08-2017 12:10 PM
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Complaints can be escalated to CISAS
If you believe you’re receiving poor service and Plusnet refuses to let you cancel without penalty, you may be able to escalate the issue to CISAS – an alternative dispute resolution scheme. If CISAS believes your case to be valid, it will handle your complaint for you and attempt to speed the issue along to a satisfactory conclusion.
International Dispute Resolution Centre
70 Fleet Street, London, EC4Y 1EU, United Kingdom
Email: info@cisas.org.uk
Tel: 020 7520 3827
Re: Facebook app really slow
27-08-2017 12:43 PM
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@bobpullen it hasn't really made much of a difference
Re: Facebook app really slow
27-08-2017 1:45 PM
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It is also only the apps that it doesn't work with, I expect because they are communicating with the Facebook content server, rather than the Facebook web server, which then contacts the content server. However, despite this issue being open for over 4 months Plusnet do not seem interested in even testing this, or doing anything else meaningful to get their service working as per any other ISP.
Re: Facebook app really slow
30-08-2017 6:30 PM
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@akeegan90, I'm no longer 100% you're solely experiencing the symptoms that others are reporting, particularly given the myriad devices you're experiencing issues with. Could yours be a general wi-fi/interference problem I wonder? The broadband connection itself looks stable, although it has dropped out on a few occasions late morning/early afternoon. Not sure if that coincides with the occasions you've experienced issues?
@uloonat, thanks for the clarification. Yours is another odd one, particularly as you're using a third party router. If there was a global issue affecting all kit, then I'd expect a *many* more people to be reporting problems/complaining
@GrahamPMW & @lrc123, still looking for a couple of candidates to try a modified Hub One? I can prepare and drop a couple of units in the post tomorrow if you're willing?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Facebook app really slow
30-08-2017 7:04 PM
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Re: Facebook app really slow
30-08-2017 7:39 PM
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Re: Facebook app really slow
30-08-2017 10:38 PM
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Re: Facebook app really slow
01-09-2017 9:14 PM
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I'm a new customer and am having the exact same problems with the I Phones not being able to load videos or buffering for ages via the Facebook app
Signed up to fiber extra unlimited and keep getting speeds ranging from 2mb to a maximum of 54mb.
For some reason keep loosing connection and getting the orange light on the front of the box.
Seriously thinking of ending the contract due to paying for a service that Ive not received from the start of the contract if is not resolved rapidly.
Re: Facebook app really slow
03-09-2017 9:47 AM - edited 03-09-2017 9:59 AM
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Facebook app just shows the spinwheel for ages before timing out. Force quitting the app and immediately reloading it then makes it work instantly. Maybe there's some outbound source ports being blocked which causes the app to the time out when it hits the ports in that range?
We don't get the same issue on other networks. Both using iPhones over WiFi. Has anyone had any improvements using a new router? Could we possibly have one sent?
Re: Facebook app really slow
03-09-2017 10:47 AM - edited 03-09-2017 10:47 AM
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Re: Facebook app really slow
03-09-2017 4:11 PM
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Re: Facebook app really slow
05-09-2017 2:56 PM
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@williamsth and just to verify, other activities seem fine? Just Facebook and possibly instagram being slow/white screening on iOS?
Ex-Broadband Service Manager
Re: Facebook app really slow
05-09-2017 2:58 PM
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@oatesm Where are you getting those speedtest results from? Are they done on the phones, or on wired PCs?
I'm asking because the slow results could be a distance from WIFI thing. If you are seeing your speed fluctuating that much on a wired test, then we might have another issue here.
Ex-Broadband Service Manager
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