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Facebook app really slow

lrc123
Grafter
Posts: 46
Thanks: 14
Registered: 04-04-2017

Facebook app really slow

Since moving to Plusnet last week I have had some instances where the iOS Facebook app is just sat, seemingly waiting for data. Dye itching to my old virgin connection (which was only terminated today) resolves the issue, likewise switching wifi off and connecting over 4G. I have only experienced this issue when connected to Plusnet.

I have been in dialog with the plusnethelp twitter account, but they seem to be heading down the line of "it works on your laptop, so it isn't a problem", despite the Facebook website and app being different.

Has anyone experienced this before?

I'm hoping I won't regret moving to Plusnet.
Tags (3)
255 REPLIES
rongtw
Seasoned Hero
Posts: 6,779
Thanks: 1,404
Fixes: 12
Registered: 01-12-2010

Re: Facebook app really slow

works fine on my android ,, must be something with the iOS  have you tried uninstalling it and a fresh Facebook app install ?

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
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Corsair 750HXI Psu , Phanteks Enthoo pro case .
biggles001
Rising Star
Posts: 60
Thanks: 11
Fixes: 1
Registered: 25-10-2015

Re: Facebook app really slow

I had a similar experience with my android phone,so binned the FB app,and installed Metal,which gives me FB and Twitter,and is not so resource hungry,and faster.

lrc123
Grafter
Posts: 46
Thanks: 14
Registered: 04-04-2017

Re: Facebook app really slow

This is happening again, it is almost like Plusnet have a DNS issue with Facebooks CDN or something like that. The connection to 99% of sites, especially speed checkers is fast, but I need to switch to 4G to use Facebook or instagram on my iPhone.

I'm also disappointed about the lack help from Plusnet about this.
Community Gaffer
Community Gaffer
Posts: 5,081
Thanks: 393
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Registered: 04-04-2007

Re: Facebook app really slow

Have you noticed any problems with any other apps?   

Kelly Dorset
Broadband Service Manager
lrc123
Grafter
Posts: 46
Thanks: 14
Registered: 04-04-2017

Re: Facebook app really slow

Mainly Facebook and instagram.

Just done another Speedtest & getting 30Mbps down/20Mbps up. Was expecting nearer 80Mbps down.
Community Gaffer
Community Gaffer
Posts: 5,081
Thanks: 393
Fixes: 5
Registered: 04-04-2007

Re: Facebook app really slow

That's slower than your estimated speeds?   It's not slow enough to cause problems with apps like Facebook, but if you are having line instability which is causing the speed drop, it might be causing other issues.

 

Try the speedtests again later today and see if you keep getting those slower speeds , and if so, get a fault raised with our helpdesk.

Kelly Dorset
Broadband Service Manager
uloonat
Dabbler
Posts: 16
Thanks: 3
Registered: 06-06-2017

Re: Facebook app really slow

Have you had any updates regarding this? I'm also having the same issue. Everything else seems fine, just extremely slow instagram and facebook iOS apps
Community Gaffer
Community Gaffer
Posts: 5,081
Thanks: 393
Fixes: 5
Registered: 04-04-2007

Re: Facebook app really slow

They are both FB apps, could be some common reason they are affected.  Have you tried uninstalling and reinstalling and seeing it if clears anything?

Kelly Dorset
Broadband Service Manager
uloonat
Dabbler
Posts: 16
Thanks: 3
Registered: 06-06-2017

Re: Facebook app really slow

Yes have tried uninstalling and installing the apps, have cleared my network settings too. Still having the same issue
Community Gaffer
Community Gaffer
Posts: 5,081
Thanks: 393
Fixes: 5
Registered: 04-04-2007

Re: Facebook app really slow

Just checking, does it perform fine over the mobile networks, or on someone else's WiFi?

Kelly Dorset
Broadband Service Manager
lrc123
Grafter
Posts: 46
Thanks: 14
Registered: 04-04-2017

Re: Facebook app really slow

I am still having this issue. Basically if I want to use Facebook or Instagram apps on my phone I have to switch to 4G. I am not at all impressed at the lack of support I have had from Plusnet on this issue. Hopefully now that other people are experiencing this they may actually look in to it, rather than trying to fob me off by saying to use the mobile website instead.

rongtw
Seasoned Hero
Posts: 6,779
Thanks: 1,404
Fixes: 12
Registered: 01-12-2010

Re: Facebook app really slow

as a matter of interest . which Router are you using ?

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
uloonat
Dabbler
Posts: 16
Thanks: 3
Registered: 06-06-2017

Re: Facebook app really slow

I'm using the asus rt ac66u
lrc123
Grafter
Posts: 46
Thanks: 14
Registered: 04-04-2017

Re: Facebook app really slow

The standard Plusnet fibre one.