Website blocked
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Website blocked
25-01-2020 3:13 PM - edited 25-01-2020 3:14 PM
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https://wiki.lspace.org/ is blocked from my plusnet internet connection
I can open it fine using 4G, or from work, but not at home
Not been able to access chat support for months (just says 'not available at this time')
How do I get this unblocked?
Re: Website blocked
25-01-2020 7:47 PM
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@chrisboote wrote:Not been able to access chat support for months (just says 'not available at this time')
Live Chat? .... have a read
Re: Website blocked
27-01-2020 9:28 AM
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Hi @chrisboote
Thanks for getting in touch.
When this website is blocked, what error message is displayed?
This sounds like it may be being blocked by Safeguard, which you can amend to allow the site here
Best wishes
Dave
Re: Website blocked
27-01-2020 10:18 AM
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Hello Randall
I'm not using safeguard, and ther people I know with PlusNet get the same error - implying it's blocked by PlusNet globally
I can access it without issue from work or using 4G on my 'phone
The error is "Hmm we seem to be having trouble finding that site. We can't connect to the server at wiki.lspace.org"
Re: Website blocked
27-01-2020 10:45 AM
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Hi @chrisboote
Thanks for the clarity.
Could you switch your router off this evening before you go to sleep and turn it back on again tomorrow morning?
This sounds like it could be an IP range issue - turning the router off overnight (or for over four hours if it's convenient) should force the router to refresh the IP address and allow access.
If that doesn't help, let us know and we'll look at adding a static IP to see if that resolves the issue.
Thanks
Dave
Re: Website blocked
27-01-2020 10:50 AM
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Just checked the site using my PN static IP and no luck with similar message to the OP.
No problems accessing from mobile which is EE.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Website blocked
27-01-2020 10:54 AM
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Thanks for checking this, @Mav
This is an odd one as I can access the site perfectly from this side.
As a fellow Discworld fan, this pains me a great deal - I'll check this from my home connection this evening to see if I get the same issue.
@christboote - could you please attempt the IP refresh overnight/this evening and if this persists we'll raise this with our network team?
Thanks
Dave
Re: Website blocked
27-01-2020 10:58 AM - edited 27-01-2020 10:59 AM
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For what it is worth, this site works for me. @RandallFlagg @Mav @chrisboote
Re: Website blocked
27-01-2020 11:19 AM
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Doesn't work for me - IP is 51.6.246.xx
Re: Website blocked
27-01-2020 11:24 AM
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@RandallFlagg Dave, most odd!
Using nslookup, wiki.lspace.org doesnt resolve via either the standard ( 212.159.13.49 ) or alternate ( 212.159.6.9 ) PlusNet DNS servers. It DOES resolve from the Safeguard ( 213.120.234.42 ) one though. It also resolves fine via OpenDNS.
Very strange ...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Website blocked
30-01-2020 3:14 PM
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I'll do the IP refresh tonight
Chris
Re: Website blocked
30-01-2020 5:08 PM
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I just tested this from my home Plusnet connection and it works. Will take a closer look tomorrow when I'm in the office.
Ex-Broadband Service Manager
Re: Website blocked
30-01-2020 5:11 PM
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Re: Website blocked
31-01-2020 10:20 AM
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A better workaround would be to add this to your hosts file. Then it would be ssl.
https://www.howtogeek.com/howto/27350/beginner-geek-how-to-edit-your-hosts-file/
Bear in mind though that if their IP address changed, this would stop working and you'd need to update the entry to the new IP.
Mean while, we can see something odd is happening here and we're taking a look. It migh be something wrong with the hosts DNS configuration, rather than anything under our control, but we should ensure there isn't something odd happening in our infrastructure.
Ex-Broadband Service Manager
Re: Website blocked
31-01-2020 12:28 PM
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Using the IP address works fine
I turned my router off for ~6 hours last night as requested - no effect
I'll look at the hosts file this evening
Thanks all
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