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Samsung / Android Mobile Phone Firmware Updates Are Failing ?!

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Hooked
Posts: 7
Registered: ‎29-09-2019

Samsung / Android Mobile Phone Firmware Updates Are Failing ?!

Hi All,

I've just switched to Plusnet from Sky and so far was very happy with it but then I tried to check for a Software Update on my Samsung S10+, after a long time of my phone searching it came back with the error :

Couldn't download update. Unable to update the software. A network or server error occured. Try again later. OK

At first I thought this was a Samsung problem, so I left it for a few days but I'm still getting the error now.

I then tried to do an update on my wifes Samsung S9 and got the same error message after a long time of the phone searching.

I then tried using a VPN on my phone and it instantly found that there was an update available for my phone!!

So that makes me think that somewhere in the Plusnet system there is a connection problem/block to the Samsung software updates?!

Has anyone else had this problem?

I'm at work tomorrow and know some lads that have Plusnet, so I will be asking them to give this a try with their Samsung phones.

Thanks

 

 

Moderators Note: Tweaked topic title

56 REPLIES 56
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Aspiring Pro
Posts: 559
Thanks: 57
Fixes: 1
Registered: ‎27-11-2013

Can't reach Android update server

On my S9 if I try to update my firmware in my settings whilst I'm connected to my Plusnet fibre through wireless it fails saying it can't reach the server but if I VPN out from my fibre it works, similarly over my mobile provider's 4G. Just wondered if anyone's come across this?
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Plusnet Help Team
Plusnet Help Team
Posts: 7,890
Thanks: 879
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Registered: ‎01-01-2012

Re: Can't reach Android update server

Thanks for getting in touch @southerner

There's nothing we're aware of that would cause this.

I have a S7 myself and it doesn't have this issue.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Pro
Posts: 859
Thanks: 182
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Registered: ‎22-11-2014

Re: Samsung Mobile Phone Firmware Updates Are Failing ?!

My S8 last checked on 23rd Sep and notified of updates which I forgot to download. Trying to get in today and I just get continual "Checking for updates". Something seems to have occurred on the PN network in the last few days.

Mark

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Pro
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Registered: ‎22-11-2014

Re: Samsung Mobile Phone Firmware Updates Are Failing ?!

That said, I can't connect via Vodafone 4G either, so maybe it is a Samsung thing?

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Pro
Posts: 859
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Registered: ‎22-11-2014

Re: Samsung Mobile Phone Firmware Updates Are Failing ?!

Just checked the wife's phone. No joy on PN wifi, but EE produces an update to download.

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Hooked
Posts: 7
Registered: ‎29-09-2019

Re: Samsung Mobile Phone Firmware Updates Are Failing ?!

Hi

 

Thanks for giving it a try, it seems like your getting similar products problems to me.

 

If it was Samsung's problem then when I used the VPN it should of returned the same error, but it work first time and a fraction of the time to check?

Cheers

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Newbie
Posts: 2
Thanks: 1
Registered: ‎29-09-2019

Re: Samsung Mobile Phone Firmware Updates Are Failing ?!

hi just got a new samsung A10 on the 27/09/2019 and i tryed to update and i have the same problem

A network or server error occured. Try again later. OK

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Plusnet Help Team
Plusnet Help Team
Posts: 7,890
Thanks: 879
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Registered: ‎01-01-2012

Re: Samsung Mobile Phone Firmware Updates Are Failing ?!

Thanks for your posts everyone

We've flagged that to the relevant team and we'll update you as soon as we know more

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Pro
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Registered: ‎01-06-2010

Re: Can't reach Android update server

@MatthewWheeler 

Samsung A50

Samsung A70

Samsung Galaxy Note 4

both cannot reach samsung server for software version updated via plusnet wifi (if using 4G it work, but on wifi from Plusnet doesn't work)

 

PN need to investigate it.

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Dabbler
Posts: 10
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Registered: ‎01-10-2019

Re: Can't reach Android update server

I have the same issue on with my S9. 

Works fine on 4G or connected to my works ISP/Wifi.

Must be a PN issue.  

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Pro
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Re: Can't reach Android update server

Screenshot_2019-10-01-10-51-31.pngScreenshot_2019-10-01-10-54-54.png

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Newbie
Posts: 1
Registered: ‎01-10-2019

Re: Can't reach Android update server

Same on my S10

I have been trying to connect all morning getting the same error message but after reading this I connected my VPN and updated my firmware immediately

definitely a plusnet problem

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Newbie
Posts: 3
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Registered: ‎09-09-2019

Re: Samsung Mobile Phone Firmware Updates Are Failing ?!

Exactly the same problem here with a Samsung S9. It fails to update when connected to wifi, As soon as I turn off the wifi, back in business ...

Thanks

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Pro
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Re: Samsung Mobile Phone Firmware Updates Are Failing ?!

Any news on this yet please? Still happening on Wednesday when picked up by staff on Monday.

Ta