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Samsung / Android Mobile Phone Firmware Updates Are Failing ?!

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Dabbler
Posts: 14
Thanks: 1
Fixes: 1
Registered: ‎06-02-2013

Re: Can't reach Android update server

Same here, two Samsung S7s. Neither will connect through Plusnet Broadband, both are OK through their phone networks, Three and Plusnet Mobile.

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Hooked
Posts: 7
Registered: ‎29-09-2019

Re: Can't reach Android update server

I don't see why this has been changed to an Android problem by the moderators as it's only Samsung's that are having the problem with updates!
My Lenovo tablet updates as it should.
Yet the three Samsung's in my house still don't update.
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Plusnet Help Team
Plusnet Help Team
Posts: 17,409
Thanks: 5,386
Fixes: 911
Registered: ‎21-04-2017

Re: Can't reach Android update server

We're still investigating the issue and we'll update you all when we know more.

Apologies for the inconvenience this causes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Grafter
Posts: 80
Registered: ‎06-01-2015

Re: Can't reach Android update server

Hello,

 

I suspect it isn't the Samsung or whatever, it's what you are trying to do over WiFi.  I say this as I just got my mobile sim and tried to update my laptop and got the same " failure " message as everyone else.  Connecting my laptop via ethernet works just fine.

Maybe downloading updates via WiFi/mobile falls foul of " fair usage " policy ? 

 

Regards..

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Grafter
Posts: 104
Thanks: 9
Registered: ‎12-08-2012

Re: Can't reach Android update server

As I mentioned, I have no problem. I think my earler post re the Frija PC downloaded wasn't helpful, so I installed a network trace app on my Galaxy S9+ and this is what it sees when I run Settings / Software Update:

 

swupdate.jpg

 

54.93.152.4 is an Amazon AWS server; does that seem right?

 

 

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Newbie
Posts: 4
Registered: ‎08-10-2019

Re: Can't reach Android update server

I too have this issue and have spent days trying to isolate what's causing it.  We have a Galaxy A40, S10e, Tab A6 and 3 x Galaxy A5 2017's in the house.  All are afflicted with the problem.

I have tried the following with no success:

1. Removed the Plusnet Safe Guard feature

2. Changed the router to a generic VDSL router

3. Set the DNS servers to Google's instead (8.8.8.8 and 8.8.4.4)

 

I have tried the following with success:

1. Initiated a VPN from the phones and tablets bypassing the Plusnet network

2. Ran software update over mobile data

3. Ran software update over non-plusnet broadband WiFi in other locations

 

I also contacted Samsung to try to get a list of all URLs used by the update feature but their 2-3 day estimate of passing that info to me has passed without them providing it.  My plan was to test access to them then pass to Plusnet in a support case.

 

I ran a packet capture on one device and the URLs I saw were:

*.push.samsungosp.com

*.compute.amazonaws.com

 

A fix would be greatly appreciated as it certainly worked up until a few weeks ago.

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Hooked
Posts: 7
Registered: ‎29-09-2019

Re: Can't reach Android update server

My Samsung S10+ has just this moment asked me to do a security update.

Good job I'm sat at work on our wifi here otherwise my phones security would be out of date!

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Hooked
Posts: 8
Thanks: 2
Registered: ‎04-10-2019

Re: Can't reach Android update server

Any updates on how this is progressing???

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Hooked
Posts: 8
Thanks: 2
Registered: ‎04-10-2019

Re: Can't reach Android update server

Well that's interesting Cool_smiley

I just did a reboot on my router which obtained a new ip address of 31.125.xx.xx (normally got 146.199.xxx.xxx on reboot) and now all Samsung devices working on 'check for updates' Thumbs_Up

 

 

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Newbie
Posts: 4
Registered: ‎08-10-2019

Re: Can't reach Android update server

How many people with this issue have a static IP address? I do.
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Superuser
Superuser
Posts: 8,508
Thanks: 1,915
Fixes: 126
Registered: ‎30-07-2007

Re: Can't reach Android update server

Definitely seems to be an IP related problem.

I have a Galaxy Tab A, it could access the servers fine from home on a static IP in the 80.229... range.

Also worked fine from my eldest daughters house on a Virgin media connection. Just tried at my other daughters house on a Plusnet dynamic IP in the 146.90.122... range and it doesn't work

 

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Newbie
Posts: 4
Registered: ‎08-10-2019

Re: Can't reach Android update server

Doesn't seem too conclusive. My static IP is on the 195.166.157.x subnet and I can't access Samsung updates. I tried someone else's Plusnet WiFi/broadband that's on a dynamic IP and it worked.
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Hooked
Posts: 8
Thanks: 2
Registered: ‎04-10-2019

Re: Can't reach Android update server

But that's two of us on a 146. IP address who had the problem - now my ip address has changed its fine - as I said earlier it could be ip address problems as works fine with some ip addresses! 🤔
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Hooked
Posts: 7
Registered: ‎29-09-2019

Re: Can't reach Android update server

I've just tested mine and it's now working.
I have not done any reboots or anything special.
Maybe it's sorted now?
Fingers crossed
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Pro
Posts: 878
Thanks: 193
Fixes: 4
Registered: ‎22-11-2014

Re: Can't reach Android update server

Nope. Dynamic ip and using 146 range, not connecting. Can't seem to get off the 146 range.