Samsung / Android Mobile Phone Firmware Updates Are Failing ?!
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Samsung / Android Mobile Phone Firmware Updates Are Failing ?!
on 29-09-2019 6:22 PM - last edited on 04-10-2019 7:29 AM by dvorak
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Hi All,
I've just switched to Plusnet from Sky and so far was very happy with it but then I tried to check for a Software Update on my Samsung S10+, after a long time of my phone searching it came back with the error :
Couldn't download update. Unable to update the software. A network or server error occured. Try again later. OK
At first I thought this was a Samsung problem, so I left it for a few days but I'm still getting the error now.
I then tried to do an update on my wifes Samsung S9 and got the same error message after a long time of the phone searching.
I then tried using a VPN on my phone and it instantly found that there was an update available for my phone!!
So that makes me think that somewhere in the Plusnet system there is a connection problem/block to the Samsung software updates?!
Has anyone else had this problem?
I'm at work tomorrow and know some lads that have Plusnet, so I will be asking them to give this a try with their Samsung phones.
Thanks
Moderators Note: Tweaked topic title
Can't reach Android update server
28-09-2019 4:26 PM - edited 28-09-2019 4:27 PM
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Re: Can't reach Android update server
29-09-2019 2:20 PM
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Thanks for getting in touch @southerner
There's nothing we're aware of that would cause this.
I have a S7 myself and it doesn't have this issue.
Re: Samsung Mobile Phone Firmware Updates Are Failing ?!
29-09-2019 7:51 PM
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My S8 last checked on 23rd Sep and notified of updates which I forgot to download. Trying to get in today and I just get continual "Checking for updates". Something seems to have occurred on the PN network in the last few days.
Mark
Re: Samsung Mobile Phone Firmware Updates Are Failing ?!
29-09-2019 7:55 PM
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That said, I can't connect via Vodafone 4G either, so maybe it is a Samsung thing?
Re: Samsung Mobile Phone Firmware Updates Are Failing ?!
29-09-2019 8:44 PM
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Just checked the wife's phone. No joy on PN wifi, but EE produces an update to download.
Re: Samsung Mobile Phone Firmware Updates Are Failing ?!
29-09-2019 10:13 PM
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Hi
Thanks for giving it a try, it seems like your getting similar products problems to me.
If it was Samsung's problem then when I used the VPN it should of returned the same error, but it work first time and a fraction of the time to check?
Cheers
Re: Samsung Mobile Phone Firmware Updates Are Failing ?!
29-09-2019 10:27 PM
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hi just got a new samsung A10 on the 27/09/2019 and i tryed to update and i have the same problem
A network or server error occured. Try again later. OK
Re: Samsung Mobile Phone Firmware Updates Are Failing ?!
30-09-2019 1:33 PM
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Re: Can't reach Android update server
01-10-2019 3:35 AM
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Samsung A50
Samsung A70
Samsung Galaxy Note 4
both cannot reach samsung server for software version updated via plusnet wifi (if using 4G it work, but on wifi from Plusnet doesn't work)
PN need to investigate it.
Re: Can't reach Android update server
01-10-2019 10:24 AM
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I have the same issue on with my S9.
Works fine on 4G or connected to my works ISP/Wifi.
Must be a PN issue.
Re: Can't reach Android update server
01-10-2019 11:00 AM
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Re: Can't reach Android update server
01-10-2019 11:01 AM
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Same on my S10
I have been trying to connect all morning getting the same error message but after reading this I connected my VPN and updated my firmware immediately
definitely a plusnet problem
Re: Samsung Mobile Phone Firmware Updates Are Failing ?!
01-10-2019 10:12 PM
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Exactly the same problem here with a Samsung S9. It fails to update when connected to wifi, As soon as I turn off the wifi, back in business ...
Thanks
Re: Samsung Mobile Phone Firmware Updates Are Failing ?!
02-10-2019 2:00 PM
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Any news on this yet please? Still happening on Wednesday when picked up by staff on Monday.
Ta
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- Re: Samsung Mobile Phone Firmware Updates Are Fail...