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Plusnet Broadband login and Firefox Browser

FIXED
SpendLessTime
Hero
Posts: 3,000
Thanks: 892
Fixes: 86
Registered: ‎21-09-2009

Re: Plusnet Broadband login and Firefox Browser

Thanks Bob for getting the systems team to fix the issue.

 

Now if you can just the sales team to make the "Existing Customer Offers" on the Portal the same as "New Customer" or better then you will earn more gratitude for lots of people.

Ex - Plusnet Customer (2009 - 2023) now with BT
Mav
Moderator
Moderator
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Registered: ‎06-04-2007

Re: Plusnet Broadband login and Firefox Browser

Working fine for me😃

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

wgtwalker
Newbie
Posts: 4
Thanks: 3
Registered: ‎03-10-2022

Re: Plusnet Broadband login and Firefox Browser

I'll echo the thanks of others to Bob for getting the "Member Centre login via Firefox" issue fixed. Any chance of seeing a post mortem explaining the technical details of how/why the issue occurred, and whether (if there's a similar incompatibility in future) it would be possible to generate a more informative/less misleading error message than "invalid password" plus a prompt to change that password?

On the subject of member centre error messages, today when I logged in to the member centre https://www.plus.net/member-centre/home I was presented with this error message/banner at the top of the page:

   (!) An error has occurred

    You can't change your products for the moment, you already have a product change in progress.
 
Yes, I do have a "product change in progress", but I was just logging in, not actually trying to change any products, so I think this banner referring to an "error" is also an error.
 
Strat
Community Veteran
Posts: 31,320
Thanks: 1,588
Fixes: 565
Registered: ‎14-04-2007

Re: Plusnet Broadband login and Firefox Browser

Working fine for me since yesterday afternoonish.

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
RealAleMadrid
Aspiring Hero
Posts: 2,818
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Fixes: 61
Registered: ‎07-07-2009

Re: Plusnet Broadband login and Firefox Browser

@wgtwalker  I think it is just the clunky member centre software, if you have a product change pending you can't do anything so just have to wait.☹️

jab1
Legend
Posts: 18,867
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Registered: ‎24-02-2012

Re: Plusnet Broadband login and Firefox Browser

And once the change has been completed, for some reason, that completion is not reflected on your account, unless you complain and one of the Help Team pick it up and manually correct it.

John
dvorak
Moderator
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Registered: ‎11-01-2008

Re: Plusnet Broadband login and Firefox Browser


Moderators Note


This topic has been locked as the issue is resolved. 

Customer / Moderator
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If it fixed it click 'This fixed my problem'