Plusnet Broadband login and Firefox Browser
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Re: Plusnet Broadband login and Firefox Browser
04-10-2022 3:17 PM
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Blimey that's a long bugfix list.😅
Re: Plusnet Broadband login and Firefox Browser
04-10-2022 3:50 PM
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@bobpullen wrote:
Testing past and future versions: -
104.0.2 - OK
105.0.0 - Fails
105.0.1 - Fails
106.0b7 - OKI'm none-the-wiser as to what is actually happening but that ^ suggests we could be looking at an issue in the Firefox domain.
So why did it only start to fail sometime after 29th September when I had already been using V105.01 for a week and had no issues on the 28 and 29th getting into the Member Centre?
Re: Plusnet Broadband login and Firefox Browser
04-10-2022 3:54 PM
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And just for fun, Firefox has just this second updated to 105.0.2 and the issue still persists.
Will await the v106 when it is ready for normal use.
Re: Plusnet Broadband login and Firefox Browser
04-10-2022 4:13 PM
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Re: Plusnet Broadband login and Firefox Browser
04-10-2022 4:16 PM
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Good point, @stevel59
Re: Plusnet Broadband login and Firefox Browser
04-10-2022 4:17 PM
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@SpendLessTime wrote:
So why did it only start to fail sometime after 29th September when I had already been using V105.01 for a week and had no issues on the 28 and 29th getting into the Member Centre?
Do the timestamps behind this button tally for you? (it's found under the 'General' section of the Settings dialogue): -
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Plusnet Broadband login and Firefox Browser
04-10-2022 4:19 PM
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@stevel59 wrote:
I appreciate the logic of this suggestion but why can I successfully log into all my other web accounts in this version of FF?
I have no idea and anything at this stage is pure conjecture without understanding specifically what is causing the behaviour.
Not all login forms are equal mind you.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Plusnet Broadband login and Firefox Browser
04-10-2022 4:42 PM - edited 04-10-2022 4:44 PM
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@bobpullen Yes dates line up
Firefox 105.0.1 (20220922151854)Details
Installed on: 24 September 2022 at 08:29:15Status: The Update was successfully installed
And I logged in on the 28th to get my September bill and the 29th to check my "upgrade options" to help a user who was asking why Member centre offers were £2 more than New Customer prices
edit to add name
Re: Plusnet Broadband login and Firefox Browser
04-10-2022 4:52 PM - edited 04-10-2022 4:53 PM
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@SpendLessTime - And you didn't get offered 105? i.e. not the dot version? Possible, as I know Firefox pulled it mid-deployment due to a bug.
Edit: Ignore me, that's completely irrelevant ^
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Plusnet Broadband login and Firefox Browser
04-10-2022 10:46 PM
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Just had an update to 105.0.2 still not working sadly
Re: Plusnet Broadband login and Firefox Browser
05-10-2022 9:01 AM
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Just confirming I am also having the same issue....can't login to the Member Centre yet, strangely, can login into webmail without a problem. Am also on 105.0.2 since yesterday
05-10-2022 9:03 AM - edited 05-10-2022 10:09 AM
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Might have spotted a problem at this side and we're looking into it. Just thought I'd keep folk updated to avoid any further effort from people trying to work out what has broken.
Edit: issue identified and should be working now. Apologies for the hassle/confusion.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Plusnet Broadband login and Firefox Browser
05-10-2022 10:57 AM
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I can confirm that you seem to have solved the problem!
Re: Plusnet Broadband login and Firefox Browser
05-10-2022 11:03 AM
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Yep, it's working for me.
Moderator and Customer
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If it fixed it, help others - select 'This Fixed My Problem'
Re: Plusnet Broadband login and Firefox Browser
05-10-2022 11:14 AM
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Thanks to whoever sorted this issue - much appreciated. All fine with FF now.
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