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Archived mailbox? Request for it to be unarchived here!

Blxfive
Newbie
Posts: 4
Registered: ‎02-01-2023

Re: Archived mailbox? Request for it to be unarchived here!

Please can you unarchive my email account - thanks. 

joe_80
Newbie
Posts: 3
Registered: ‎09-04-2022

Re: Archived mailbox? Request for it to be unarchived here!

Please can you unarchive my mailbox, thanks.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,574
Thanks: 598
Fixes: 99
Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here!

@Blxfive & @joe_80 was it archived due to inactivity?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Blxfive
Newbie
Posts: 4
Registered: ‎02-01-2023

Re: Archived mailbox? Request for it to be unarchived here!

yes - inactivity 

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,574
Thanks: 598
Fixes: 99
Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here!

What date was it archived do you know? The network guys need to know that's all.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Blxfive
Newbie
Posts: 4
Registered: ‎02-01-2023

Re: Archived mailbox? Request for it to be unarchived here!

copy/paste from email received

You are receiving this message as your mailbox has not been accessed since:

2022-04-12 16:54:49

We have therefore archived the contents of the mailbox, please note that new mails will continue to be received.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,574
Thanks: 598
Fixes: 99
Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here!

Just to check @Blxfive , when was it archived, we only keep them for a certain amount of time. What's the date the email was sent?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Blxfive
Newbie
Posts: 4
Registered: ‎02-01-2023

Re: Archived mailbox? Request for it to be unarchived here!

date of email - 2022-12-10 12:05

joe_80
Newbie
Posts: 3
Registered: ‎09-04-2022

Re: Archived mailbox? Request for it to be unarchived here!

Hi @willcutforth 

 

Mine was also archived due to inactivity.

 

An email was sent on 23/10/2022 saying the contents have been archived.

 

The email read:

 

You are receiving this message as your mailbox has not been accessed since:

2022-04-09 22:52:31

 

Regards

cdmatthewson
Newbie
Posts: 2
Registered: ‎03-01-2023

Re: Archived mailbox? Request for it to be unarchived here!

Please could you unachive my email.

It was archived due to being to big, but I desperately need some old emails for legal reasons.

If you could unarchive them for a short time, I can pop off the whole thing and delete them on your server.

Please help!

Kind Regards, Chris.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,574
Thanks: 598
Fixes: 99
Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here!

@Blxfive all raised now and should have an update with 72 hours

 

@cdmatthewson I can see yours has already been raised.

 

@joe unfortunately we only hold them for 30 days so we are unable to un-archive yours, I am sorry about that.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
cdmatthewson
Newbie
Posts: 2
Registered: ‎03-01-2023

Re: Archived mailbox? Request for it to be unarchived here!

Hi, Yes I phoned them earlier today and they have already unachived them.
I will have a very bizzy day tomorrow finding all the emails I need from 5 years ago and then deleting them from the server.

Thank you for everyone's help.

mikeb
Rising Star
Posts: 481
Thanks: 24
Registered: ‎10-06-2007

Re: Archived mailbox? Request for it to be unarchived here!

If PN have in fact archived/deleted/lost the data from my mailbox as is being alleged in a recent email to it (or intend to do so in due course), then PLEASE UNARCHIVE/UNDELETE/FIND any data removed and restore it immediately. Your claim that the mailbox hasn't been accessed with 90 days is not only 100% false but I have irrefutable evidence available to prove each and every time that it has actually been accesed. The last time being 24/12/2022 at 23:47:30

There is only 1 user-defined mailbox on my main A/C (the one that provides PN with do$h each and every month) so not difficult to find but should there be any doubt, it begins with "B" and ends with "B"

 

Refer to this post for more information if needed 

 



B T Plusnet, a bit kinda like P T Barnum ...

... but quite often appears to feature more clowns Tongue
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,574
Thanks: 598
Fixes: 99
Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here!

@mikeb I have requested this for you, it will take a few days for an update from the network guys.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Ian_aitch
Hooked
Posts: 9
Registered: ‎14-01-2023

Re: Archived mailbox? Request for it to be unarchived here!

Hi, my emails have been archived because of exceeding the size limit. Please can they be restored.

 

many thanks