Not showing as online
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- Re: Not showing as online
Not showing as online
10-10-2017 7:12 AM - edited 10-10-2017 7:14 AM
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In the grand scheme of things, this comes way down the list, but I'd still like to know why.
I am permanently logged in, but since sometime yesterday afternoon, I do not appear in the list of online members. This happened a couple of days ago, too, but I magically reappeared a couple of hours later.
Weird!! Just went back to look, and I'm here.
Re: Not showing as online
10-10-2017 8:17 AM
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I have seen peculiarities around who is on line as well. I suspect that it is more of "Who is on line AND active" where the determination of being inactive is several hours after the last activity ... without having logged out.
If your next action is to refresh / load the main forum page, at that point your new activity has not been noticed ... so you do not appear to be on line.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: Not showing as online
10-10-2017 8:53 AM
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Thanks Kevin - I suspected it was something like that, but was just curious.
Re: Not showing as online
10-10-2017 9:48 AM
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I'm not convinced that is the case as I am sure I have been logged in and active but still not being shown occasionally.
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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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Re: Not showing as online
10-10-2017 9:51 AM
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Same here.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Not showing as online
10-10-2017 10:31 AM
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It could be something quite different.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Not showing as online
10-10-2017 11:11 AM
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I'm moving further to the end of the list, even though I've been in and out of the forum since about 0630.
Re: Not showing as online
10-10-2017 11:21 AM
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Re: Not showing as online
10-10-2017 11:25 AM
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@jaread83 - I'm now right at the end of 'list' even though I last posted about two minutes ago - go figure.
Re: Not showing as online
10-10-2017 11:40 AM
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Re: Not showing as online
10-10-2017 12:09 PM
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Re: Not showing as online
10-10-2017 12:31 PM
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@jaread83 If it causes problems, don't worry on my account - as I said in the OP, it isn't a major problem - although in my 'who's online', I'm now #76 - the last and when I started this morning I was 3 of 5.
Re: Not showing as online
10-10-2017 1:49 PM - edited 10-10-2017 1:50 PM
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Well I think its a good idea to implement. It would encourage engagement here too so I have added this to my backlog so we can trial it. If it turns into a mess (such as the list constantly changing on account of users logged in time) then I will revert. I am willing to give it a go though.
Edit: I should mention that I have a definitive solution for the code now so this shouldn't be hard to implement.
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Re: Not showing as online
10-10-2017 2:14 PM
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OK Jack - you know the software better than me , so I'll leave to you.
BTW - I'm not here, according to the list.
Re: Not showing as online
10-10-2017 2:29 PM
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