Disconnects - Help Please

[#1]

It is this

https://www.ebuyer.com/267650-belkin-hi-speed-internet-modem-cable-rj11m-m-white-10m-f3l900cp10mwh-s

[#2]

That is good news - a decent quality data grade cable.

All too often people install something that fits physically, having no awareness that cables can be quite detrimental to good internet performance.

Are there any telephone extensions?  Is the ring circuit connected (see the video).  The phone extension wiring can cause interference to the data signal - complex stuff ... bridges, taps and reflections!

[#3]

@Townman I posted an image of the wiring

Basically none. The line comes in, there is some kind of cruddy junction then the Master.

My router is directly in the master on a 1m RJ11

Not telephone, ext. or other tech of any sort. Not even a TV in this house

[#4]

@adamwalker 

Having just re-read the whole of this (sad) topic, this user has been blighted with connection / performance issues since August 2022, with multiple BTOR engineer visits and fingers being pointed in different directions each time.

This issue started with speeds below the MGS, passed through a MSO, noted a cable known for its problems locally, detection of cross talk, suspicion that it is the port in the cabinet ... or it might be the router - not sure which one as best as I can discern, the user has tried three of them!  You name it, it has been pointed to but not proven to be the culprit.

I confess to potentially being "distracted" by the regularity of the disconnection times.  It needs to be said that a dodgy line will be more susceptible to RFI ... and (based on information earlier in the thread) this location looks fairly exposed.

Given the long history here, is it appropriate to engage BTOR escalations and ask for a SFI Engineer - Broadband Faults - Help & support | BT Wholesale - with a specific request to test the speed at the cabinet port (confirm is is 80/20), that the loss to the property is reasonable and that all of the joints in the repaired (or known to be faulty) (apparently underground) cable are all sound.

[#5]

@Townman Speed is no longer an issue and even with all the regular dropouts the line syncs to a good level, at the top of what I'd expect.

The location is Argyll. Exposed is an understatement.

But Thanks for reading back over this whole affair.

I'm happy to receive engineer visits. Here all day tomorrow, all weekend. Possibly not Mon and Tues next week.

[#6]

Getting router stats or xDSL stats working properly with anyone of the routers would be helpful.  The shorter the sample interval the better.  What you are looking for is something ugly on the SNRM just before the disconnection ... rather than a no-warning loss of sync.

No loss of sync at all, would point to something else.

[#7]

Thanks for getting back to me @superuser, I've booked an appointment in for the PM slot tomorrow (13:00 to 18:00) so let's see how that goes and I'll follow things up with you as soon as we can. 

[#8]

@adamwalker Thank you. Perhaps the engineer will have a microfilter he can leave if he thinks that will help ?

[#9]

What's the engineer brief please Adam?

Specific time slot disconnections has the sceptre of REIN if not caused by BTw engineering activity ... and looking at the disconnection history, an engineer is not going to see REIN during an afternoon visit.

@superuser 

Marshal all of your history to discuss with the engineer - particularly the connectivity disconnection plots a few posts back.

[#10]

@adamwalker 

I have received SMS and email that the fault has now been resolved. I noticed my line had dropped again overnight.

But it went off this morning around 10.15 I think

So perhaps they were working on it?

Am I to expect a visit or is it sorted? As it was 1PM >

But already I have a message it is resolved

[#11]

An engineer is here.

I will report back later

[#12]

@adamwalker 

@Townman 

Well don't know why I received a SMS saying it was fixed before the engineer even came.

He didn't know either

He confirmed there is an issue, but was struggling to find a reason. Although the main line from the pole to the CAB that was supposed to be replaced and had a team working on a week or so ago, has not been replaced, just had a joint put in it.

Perhaps you will access or get some kind of report. The same engineer is coming tomorrow to replace the Port in the CAB, just because he can and it might help. 

He was aware of the regular line drops from the stats he had available, and said, IIRC, that the router drops the connection because it senses there is an issue.

Will see where this goes

[#13]

Yeah that is a little strange and I will make sure that it's feedback. 

Deffo keep us posted so we can look into any further action we might have to take. 

[#14]

Just reading this thread I noticed that you were having same symptoms that I was experiencing, and oddly enough i too live in Argyll, and going by where your cab location is im pretty much a neighbour!

Off/On drop outs/connections repeatedly over the course of a number of hours on random days, especailly in December. Im hoping that this can be sorted now that OR engineers are looking into it for you.

[#15]

@Rybenuk 

I'm on Oakfield Road

There is a damaged line, not properly repaired. Runs from Oakfield towards Brae Rd between the new flats and Seaview

If that is the whole issue I don't know, but the infrastructure is all a bit neglected - Argyll.