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Connection drops every 15 seconds.

Posts: 2
Registered: ‎16-05-2017

Connection drops every 15 seconds.

What the title says. I live in Essex and I've not had any problems up to now until this evening. It just keeps cutting off every 15 seconds then going orange in the lights department.

I have tried the troubleshooting. It won't let me in to same because it says the password is wrong even though it's the one from the plate on the back. And I've not changed it.
Posts: 23,261
Thanks: 9,766
Fixes: 162
Registered: ‎22-08-2007

Re: Connection drops every 15 seconds.

There are two passwords on the back of the router - one for WiFi and one for the router admin pages.  Are you sure that you are using the right one?

You do not need the router admin password to access the basic information about connectivity.

Orange lights indicate that the router cannot establish either the xDSL or PPP sessions.

Check you router lights

Your router lights can tell you a great deal about what is happening when things are not as they should be. The colour of the lights and their state will tell you all you need to know ... if only you could find the help sheet which came with the router. That information can also be found in the depths of the on-line help & support guides. The following links make the material easier to find.


The inability to establish line sync is usually due to a copper circuit fault.

Broadband is not going to work well if the "phone" line is not working properly.

Please perform a quiet line test - dial 17070 select option 2 using a phone plugged into the test socket behind the face plate of the master socket (ideally this should be a corded phone). The line should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below. NB: You need to put your LANDLINE NUMBER after "PHONE" [missing instruction].


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