Disconnects - Help Please

[#1]

If the router senses an issue it droos the line is I think hogwash. @bobpullen ?

What is fair to say is that if the DLN senses an issue it will adjust the line … around 2am. We have not seen router stats here to see what if any difference there is before/after the drops.

Now that another user in a nearby by location has reported a similar experience, Plusnet might be able to run this as a cluster issue. Wound be very interesting to see VR plots for the two accounts side by side.

[#2]

No drop over night

But the connection is speed is down from what is has been for a while at near 80

to as seen in the attached

[#3]

@adamwalker 

@Townman 

I do now have a filter so I can plug in to the test socket

Not sure if that will help now or what to do what I have

[#4]

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@superuser wrote:

@adamwalker 

@Townman 

I do now have a filter so I can plug in to the test socket

Not sure if that will help now or what to do what I have

---

Looking at the advice on the test socket it seems related mostly to internal wiring and other devices connected.

None of this applies to me

[#5]

On some odd occasions, the face plate can introduce issues, especially if it is a filtered faceplate. Even passive ones have been known to not seat properly.

[#6]

definitely worth a try superuser, let us know how things go with that.

[#7]

The engineer returned today and I understand he has reported a fault with an underground cable, although not directly related to me it is he thinks creating cross talk, which I understand is clearly visible on my line.

For now, the issue is ongoing

And I will see if my line syncs back up to near 80 but it may take a few days, the engineer was doubtful with the cross talk he was seeing

[#8]

Checked this AM

It had been off at 4.15AM

The line is now up to 74meg

[#9]

Checked today

It's been down again around 1 or 2 am

Now Down Stream : 75637Kbps 

Will get to the test socket asap

Just very busy

[#10]

Hi @superuser

How you been finding the connection/speeds today? 

- Curtis, Plusnet Sheffield

[#11]

@csmith94 

Speeds are up to max

They were on the job most of the day yesterday, Monday 23rd

I see my line dropped though last night around 10pm, I would be in bed though

Anyway openreach know there issues with the network that need repair but they think it should be improved for me now.

Issues such a line repairs, where they really need replacing.

I'm just waiting to see what happens now

[#12]

It was down again around 1am overnight

But

Connected : Down Stream : 79997Kbps / Up Stream : 13409Kbps  

[#13]

So the current situation is that

1. The line speed is at the top of the envelope
2. The link drops during hours when you are not using it
3. The link reconnects quickly, at the same high speeds

Is that correct?

So long as 1 & 3 remain as they are and there are no drops during the time you need to use the internet, what remains the operational issue?

[#14]

@Townman 

1. Correct

2. Mostly, but it does happen during use, but less frequently

3. It takes about 10 min to come back, the CAB has older technology I understand

The issue? Is regular line drops normal - No

Am I fussy. Possibly. But when it drops in a conference/zoom meeting it's not so funny. I don't mean in a business sense

[#15]

Really slow today.

Just seems like issue after issue. And I still get disconnects regularly to as per this thread

https://community.plus.net/t5/Broadband/Disconnects-Help-Please/m-p/1907289#M354518