Disconnects - Help Please

[#1]

@superuser I have booked it in for tomorrow morning for you between 8am and 1pm is that all ok?

[#2]

That is fine. Thank you

[#3]

I'll get back to you tomorrow afternoon Anything else you need in the meantime?

[#4]

For now, nothing more thanks

[#5]

How did the appointment go @superuser ?

[#6]

They suspect a issue with a line from my nearest pole running to CAB

It has a repair in it. Apparently it's a well know issue, but it's a bigish cable and they seemed reluctant in the past to do much. It might get done now, eventually.

[#7]

They were working on the line this week. Not sure what was done

But the issue remains

Becoming a real pain

[#8]

Hi Superuser, sorry to see that's still an issue. Line tests show me that there's an MSO (major service outage) affecting your area at the moment which was opened on 30/12/22. The estimated completion date is 10/1/23 so we're hoping to see that sorted quickly and sorry for the disruption!

[#9]

Hey superuser, I've just checked back on this for you and the MSO has been cleared. Everything back to normal for you now?

[#10]

Well, looking at my connection log, no.

Although I have not been at my devices during a dropout, I know it is dropping.

[#11]

When I checked again this morning at 5.30am the connection has been up 3 hrs 40 min

So it had been down in the middle of the night

I'll keep checking

[#12]

Same again today, although it had been up a couple of days as I had been checking

[#13]

This is the log I can see from my side, does this match up with you?

[#14]

As far as I can tell, it does

[#15]

You can add 5.50am today 15th

I was online with a friend abroad

It's a bit silly all this.