Disconnects - Help Please

[#1]

Not to worry, just post here in the thread once you've had a chance and one of us will pick this back up for further review

[#2]

Draytek

 DOWNLOAD Mbps

62.58

 UPLOAD Mbps

9.42

Ping ms  21  69  69

[#3]

Down again
2nd December early morning

[#4]

Basically it was down when I got up at 5am

It's still down now at 7.35

Resorting to a hotspot from my phone to message here

[#5]

Hi @superuser, sorry to see this, logs show that you've been online without any disconnections since you posted. How are things from your point of view? - Adam

[#6]

Have more disconnects

Most days

[#7]

It's odd because the new draytek router is syncing much better

Actual Rate	79997	Kbps	15984	Kbps
Attainable Rate	82006	Kbps	15876	Kbps

But it's like someone is messing in the CAB. Connection just drops

Usually not for too long. A few mins or perhaps 15 or so, just random.

[#8]

Hey there @superuser I hope you're doing well this Xmas Eve.

I did a test on the line and it came up with Cross Talk and is asking for an engineer to come out to have a look at the line, when would you be free for an engineer?

[#9]

Yes, I'm free

[#10]

So they do slots between 8-1 or 1-6. It's going to be a bit of a pain with the Xmas period but are you free from Tuesday onwards?

[#11]

I'm free

Any day or time, so long as I know

[#12]

@superuser  I noticed in an earlier post in this thread "I use an Asus DSL-AC68U" I strongly suggest you never use that device again, it has probably the worst ever VDSL2 modem chipset in it causing grief for many users. It is known to not work well with the openreach DLM system, causing reduced speeds and dropouts. As you say the Draytek is syncing at almost the full downstream rate which is good. The cause of your dropping connection is still not explained but I would stick with the Draytek router and put the Asus in a dark cupboard.😁

I am surprised that crosstalk is suggested as a possible cause by @willcutforth , that is due to interference in the lines from the cabinet and causes lower speeds which does not seem to apply to your situation, also an engineer can do nothing to change it. The engineer visit may not achieve much.☹️ Intermittent faults are always a difficult problem as it's usually working fine when someone comes to have a look.

[#13]

The Asus is indeed in a dark cupboard

Thanks for the input

It's odd, as I said, that speed and sync is good if there is a fault.

I'll leave it to those who should know best. 

Plus net are always very helpful and quick

[#14]

@RealAleMadrid yeah I normally agree, I just have to follow the pesky troubleshooter in which I have fedback on anyway. It didn't ask to do any checks or anything you would normally look at for it. 

[#15]

Well, I have not been contacted at this point. By openreach I mean.

Still get regular drops. Having a Zoom meeting is getting really awkward