Disconnects - Help Please
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- Disconnects - Help Please
Re: Disconnects - Help Please
15-01-2023 4:09 PM
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Many of those drops are 2-3am typical time for BTw engineering works or indeed DLM line adjustments. Is there any evidence to support that please?
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Re: Disconnects - Help Please
15-01-2023 5:16 PM
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So You are suggesting daily dropouts is fine?
Because there is a pattern mostly as you say early morning
But it's not usual is it !
And who on earth is doing such work at those early hours. I don't get it.
Day after day?
Re: Disconnects - Help Please
15-01-2023 5:20 PM
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Major work is done in the early hours, especially automated stuff. Something physical has to be responsible for breaks at such regular times. This first step is to ask the right questions.
I do believe that where, for whatever reason DLM action is profiling a line, that happens at 2am.
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Disconnects - Help Please
15-01-2023 8:27 PM
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Over to you guys to ask the right questions then.
Mine is simple: What is with all the disconnects ?
Thank you
Re: Disconnects - Help Please
16-01-2023 5:29 AM
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Just checked and my line has only been up 30 min
It's 5.30am now, so it went down just around or before 5am today 16th
Re: Disconnects - Help Please
16-01-2023 11:22 AM
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Hi @superuser, line tests aren't showing us any obvious issues for the disconnection. If you haven't already would you be able to try connecting into the test socket for a while so we can see if the same issue happens?
https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
Re: Disconnects - Help Please
16-01-2023 5:22 PM
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Adam
I might be able to. I'd need to see if I can find a microfilter, not sure I have any, pretty sure I don't.
The issue might just be I live in Argyll. What goes down here in every aspect of life is just unbelievable
Re: Disconnects - Help Please
16-01-2023 8:45 PM
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Is there any evidence of DLM adjustments or BTw engineering works at the time of the disconnections?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Disconnects - Help Please
17-01-2023 6:02 AM
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I can see it's been off again just before 2am 17th
As my current up time is 4 hrs at 6am
Router up time 406 hrs
Re: Disconnects - Help Please
18-01-2023 5:41 AM
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Similar again this morning
It's 5.40am now
It's been up 3hrs
Re: Disconnects - Help Please
18-01-2023 9:14 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Disconnects - Help Please
18-01-2023 9:56 AM
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It's running now
Switching Spike? You mean perhaps like a heating thermostat?
Re: Disconnects - Help Please
18-01-2023 10:00 AM
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Because that's the only device that perhaps comes on at night, but it's never that regular.
I actually just triggered it to come on and off but no effect
Re: Disconnects - Help Please
18-01-2023 10:48 AM
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I will leave it on tonight, but is this the sort of thing you want
Re: Disconnects - Help Please
18-01-2023 10:49 AM
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Missed this
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