Broadband down. Can't see how new router will help.

[#1]

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@jab1 wrote:

I have connected the router to the primary socket and it is flashing orange.

@Townman  No sync?

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Check you router lights

Your router lights can tell you a great deal about what is happening when things are not as they should be. The colour of the lights and their state will tell you all you need to know ... if only you could find the help sheet which came with the router. That information can also be found in the depths of the on-line help & support guides. The following links make the material easier to find.

• Hub Two
• Hub One
• Hub Zero (2704n)
• TG582n

Yup!  Just like the BT Modem reported no xDSL signal.

Self help diagnostics with a simple thing as a telephone handset can save hours or days of stand off arising from not being able to listen to the line ... 

Try running the Broadband fault bot - see the link below - just need a mobile phone to send a text ...

[#2]

I have connected the router to the primary socket and it is flashing orange.

@Townman  No sync?

[#3]

It was after seeing that same message on my tablet this morning that I had the conversation with the engineer.

I just tried an older router but no joy. I can't see beyond the lack of aDSL light on the modem. I don't have access to a "land" phone.

[#4]

@bobw1943 Double/triple check all your cables are fully seated and not damaged in any way. If they are, then, IMVHO, this is an external problem which needs PN investigation, as intimated by @Townman  above.

[#5]

Cables all appear fine, I've connected and reconnected. The router is back in it's usual spot and it is steady orange.

[#6]

Do you mean the BT modem is back in the mix, or have you left it out?

[#7]

It's back. Got to go out no.w

[#8]

Is it really needed - how much extra length dies it actually give you? It is just an added point of potential failure.

[#9]

If the Hub Two is connected to a modem which is turned on it will be using the WAN port the light will be solid orange when there the modem has a DSL link down fault. The Hub detects a Ethernet connection but can not make a successful PPPoE connection, so it reports 'something is wrong'

If the Hub Two has NO DSL or WAN physical connection the light will flash orange

[#10]

Point is that having connected the router direct to the primary socket the modem is eliminated as the source of this problem.

[#11]

The router is steady orange.

[#12]

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@bobw1943 wrote:
Point is that having connected the router direct to the primary socket the modem is eliminated as the source of this problem.

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Agreed, but unless the extra cable length is essential, it merely introduces an unnecessary point of failure.

[#13]

@bobw1943 Hi!

Thanks for taking my call, as discussed I will be calling you back later today to go through some quick checks, then we can look at raising this further.

Is 4:30 pm still okay with you?

Regards,

Lex

@Townman Cheers for notifying us.  Highly doubt it is the router at fault, testing is showing that there is a potential for router setup, if not send it right to Openreach.

When I speak to bobw1943 later today I will update here again with the outcome.

[#14]

Just got home, so 4.30 is fine

[#15]

As discussed over the phone, the appointment is now all booked in and I have sent you confirmation of this via text and email.

Have a good day!

Lex

[#16]

@LexLex2020 Only because I'm a curios individual 😀, but is there anything of the issues behind this you can share?