Broadband down. Can't see how new router will help.

[#1]

If Lex sent an engineer, then Lex found a fault ... probably by running a different set of diagnostic tests.  Not all BT tests are built the same and a BT test has to find a fault to enable a engineer call out.  At least the call to fix clock is now ticking properly.

[#2]

Fair enough, @Townman  - but like I said, I'm just curious. 😉

[#3]

The appointment is for this afternoon (Thursday).

I'll post here with the outcome and any information I'm given.

[#4]

The engineer left an hour ago and now the fault is back again. He left it working but now it's not. What should I do next?

[#5]

Did he say what the fault was, or what he had done to 'rectify' it?

@LexLex2020  - further intervention required?

[#6]

He did a TDR test, then did something to a small box on the wall outside. He said a wire was damaged and he presumably repaired as necessary. I have contacted Plusnet again and they are monitoring the situatin. Someone will call in the morning. Since my earlier post it came back on but just now it's off.

[#7]

So - it isn't fixed.

[#8]

Oh dear ... I found a fault and assumed it was the only fault!

[#9]

Update. The engineer returned and spent some time under a manhole cover in the pavement, then more time in the small box on the outside wall. We are now back online. He said that the cables (wires?) to our 55 year old house are aluminium, not copper, after a certain stage in the wiring., and that they are very fragile. Whatever he has done has worked 😁

[#10]

Oh grim AL circuits or there part of.

I had one of those elsewhere.  Very fragile ... I had a repair which failed within an hour - the joint which the engineer had been working on just dropped off!

If you see anything untoward, just raise another fault report.

@LexLex2020 - nice job!!  Did you identify why someone thought a new router would fix this ... and how did they determine that "the signal is getting to the house"?

[#11]

Ah, the dreaded aluminium! I don't suppose you have the option of FTTP (Full Fibre) do you - which would eliminate the problem?

[#12]

Not yet. It hasn't reached our postcode yet.

[#13]

OK - it was just a thought.

[#14]

Curiosity.

What are the chances of using aluminium lines to pull new fibre?

[#15]

So now I have a new Hub 2 that I don't need.

There's a return address on the Royal mail label, but is that free to use?