really need help

[#1]

to be honest the guy at HP was useless. 

[#2]

@Lynnepat Hopefully, one of the others on here can check - but as I've said above, I reckon your printer is expecting to still be connected to your old router.

[#3]

@Lynnepat OK, on the screen posted by @Dan_the_Van above, at the bottom there's a Wireless Mode box, try changing that to Mode 2, if that still doesnt work then try Mode 3.

Or as suggested by @jab1 , try a full factory reset on the printer

[#4]

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@Lynnepat wrote:

to be honest the guy at HP was useless. 

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They usually are - and not just HP, either.

[#5]

Just for info in relation to WiFi bands,

the spec for this printer says "Wireless 802.11a/b/g/n",

so theoretically should be capable of both 2.4GHz and 5GHz WiFi bands.

.

[#6]

Hi yes i have followed this to the letter and it just wont connect, in fact at some points it wont even find the printer. Honestly i'm ready to throw it out the window. its only 16 months old 

[#7]

@Lynnepat  I have never had to reset an HP - all my printers have been Canon but try this (found on Google) : Restore factory defaults on most HP DeskJet and ENVY printers. Restore factory defaults using a DeskJet or ENVY printer control panel. Open the cartridge access door. On the control panel, press and hold the Power and Wireless buttons for at least 3 seconds.

[#8]

@Lynnepat 

The printer will also work as a USB device, do you still have the cable.

A previous HP printer I had I setup in USB mode and then changed the connection using the app

See https://h10032.www1.hp.com/ctg/Manual/c07043347.pdf user manual

[#9]

have just done the full reset and its still not working , honestly absolutely sick to death with it now. 

thank you so much for all your help 

[#10]

i dont think i do as i have always used it wifi ☹️

[#11]

Sorry it is still not working - it should, if it has reset to default.

[#12 · Accepted solution]

I see on the screenshot in Reply #10  that the Hub Two has a [Start WPS] button shown.

From the printer's user guide - http://h10032.www1.hp.com/ctg/Manual/c07043347.pdf   (page 22)

here are the instructions for connecting using WPS (avoiding typing any passwords or other missteps)

[#13]

OMG it has worked. THANK YOU so much tp everyone who helped me. what a fantastic group of people. 

thank you thank  you thank you