Captive wifi

[#1]

You also may need to check on the user's PC what the settings are for the Network DNS.

[#2]

Is there anyway Plusnet can look directly at the router from their end?

[#3]

They don't have a PC only an iPad and phone

[#4]

Can I suggest you use file attachments, as images have to be approved..

[#5]

@VH3 No, I don't think PN  can directly interrogate your router.

To attach an image on a phone. you need to change from the mobile to desktop view.

[#6]

Can you go to the PN router's My devices page and see if there is any record of unknown devices having been connected. List should show under "Device name".

What I don't understand is, if a device has been logged on to a Wi-Fi source once it should retain the Wi-Fi credentials and just log on automatically next time, until told to 'Forget' them.

[#7]

There is nothing there to upload an attachment, no paperclip or anything else for me to click on!

[#8]

@VH3 - see post #20

[#9]

This is the page it brings up

[#10]

...Never seen that before! Is that a PN router manual set-up page?

[#11]

@pvmb message #21
That's what I would have thought but it's not working. The stupid thing is , I'm using the WiFi connection on my phone and it's working ok.
Just had a 'lightbulb' moment. My phone is Android, the in-laws connection is on an iPad. Would it be something in the Apple settings?

[#12]

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@pvmb wrote:

...Never seen that before! Is that a PN router manual set-up page?

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no - that is the account log-in page.

[#13]

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@VH3 wrote:
@pvmb message #21
That's what I would have thought but it's not working. The stupid thing is , I'm using the WiFi connection on my phone and it's working ok.
Just had a 'lightbulb' moment. My phone is Android, the in-laws connection is on an iPad. Would it be something in the Apple settings?

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Nothing to do with Apple settings.

[#14]

...Online account log in page is what it looks like to me! But PLUSNET-QWC93Q is simply a PN router supplied default wireless network name ID. But you wouldn't normally log on to Wi-Fi with the PN online account details.

I wouldn't know about Apple stuff, how about you?

[#15]

@Dan_the_Van That screenshot looks 'odd' to me.

I still think there is some malware/virus involved here, or the in-laws have inadvertently been on a dodgy site.