will i be disappointed?
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Re: will i be disappointed?
04-03-2013 9:20 AM
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Re: will i be disappointed?
07-03-2013 9:45 AM
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Quote from: _Adam_Walker_ Hi lonespeaker,
An appointment has been booked over the weekend, I've just updated ticket 65726057 with details for you.
Adam
Adam, could you please confirm that the appointment is still scheduled for tomorrow?
thanks.
Re: will i be disappointed?
07-03-2013 11:54 AM
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Re: will i be disappointed?
07-03-2013 8:41 PM
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I've no dial tone on my PN supplied new phone line and when I queried this 5 days ago (as I was concerned it was an error given that PN insisted that the order was complete) - I was told this is to be expected.
So, imagine my surprise to receive an email today saying the information I was previously given was incorrect.
Apparently there is a "DIS IN NETWORK" error on my line and there is a good chance the fibre install won't be able to go ahead tomorrow!!!!!!
Maybe the fault is a simple one that the fibre guy can sort out for me but I am not holding out hope. So another potential 5 hour wait just to be told the install can;'t happen due to the fault. we'll see....
edit to add : this is all part of a house move simultaneous provision of new line + fibre.
Re: will i be disappointed?
08-03-2013 5:07 AM
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Re: will i be disappointed?
08-03-2013 10:10 AM
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I can see the estimated repair time on the fault is today, so hopefully that will get things sorted to the point where we can get an order placed for you. We'll check up on this later on today and update you then, but certainly hope it's all sorted quickly.
Re: will i be disappointed?
08-03-2013 10:12 AM
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dick:quote
Re: will i be disappointed?
08-03-2013 10:24 AM
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The appointment is still booked in however I believe Adam updated your ticket yesterday explaining what was happening? Nontheless I hope today's engineer is able to get everything fixed and sorted out for you.
Re: will i be disappointed?
08-03-2013 10:28 AM
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dick:quote
Re: will i be disappointed?
08-03-2013 12:53 PM
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Re: will i be disappointed?
08-03-2013 1:02 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: will i be disappointed?
08-03-2013 1:29 PM
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When they arrived I asked if they were here to do the fibre install too but sadly they weren't but they were happy to do it for me as it takes ~5 mins.
So the engineer rang his controls room but they said the fibre order for today was cancelled due to the fault and there was nothing that could be done. I even tried ringing PN to ask them if they could somehow get the order reopened or even place a manual one there an then seeing as the engineer was already here but sadly it couldn't be done. PN did try for me, so full credit to them.
The engineer has fitted the fibre modem and changed the master socket but without the routing info for the cabinet he can't do that side for me. Apparantly BT will ring me directly on Monday to arrange installation given it is their fault.
So I'm sat here facing looking at a lovely fttc router blinking away but no broadband
Re: will i be disappointed?
08-03-2013 5:07 PM
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Re: will i be disappointed?
08-03-2013 7:55 PM
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Re: will i be disappointed?
08-03-2013 10:40 PM
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Hopefully on monday I will be able to get a date within a few days of then to complete the installation. After suffering for years with a 2.5mbit connection the anticipation of getting a reported 69mbit is exciting
I just noticed on my closed tickets there is a new ticket from 8:49 this evening saying :
"An update report has been received for this account.
The broadband service is now being transferred to the 21C Network.
The transfer will complete by midnight on 09/03/2013."
As I don't really understand what 21C Network is, am I to assume this is ok and nothing to worry about?
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