will i be disappointed?
My phone line works!!!! 2 very helpful BT OR engineers turned up in one of those vans with lifting ladder and they promptly fixed my line. Seems BT had routed the line to the wrong property.
When they arrived I asked if they were here to do the fibre install too but sadly they weren't but they were happy to do it for me as it takes ~5 mins.
So the engineer rang his controls room but they said the fibre order for today was cancelled due to the fault and there was nothing that could be done. I even tried ringing PN to ask them if they could somehow get the order reopened or even place a manual one there an then seeing as the engineer was already here but sadly it couldn't be done. PN did try for me, so full credit to them.
The engineer has fitted the fibre modem and changed the master socket but without the routing info for the cabinet he can't do that side for me. Apparantly BT will ring me directly on Monday to arrange installation given it is their fault.
So I'm sat here facing looking at a lovely fttc router blinking away but no broadband
When they arrived I asked if they were here to do the fibre install too but sadly they weren't but they were happy to do it for me as it takes ~5 mins.
So the engineer rang his controls room but they said the fibre order for today was cancelled due to the fault and there was nothing that could be done. I even tried ringing PN to ask them if they could somehow get the order reopened or even place a manual one there an then seeing as the engineer was already here but sadly it couldn't be done. PN did try for me, so full credit to them.
The engineer has fitted the fibre modem and changed the master socket but without the routing info for the cabinet he can't do that side for me. Apparantly BT will ring me directly on Monday to arrange installation given it is their fault.
So I'm sat here facing looking at a lovely fttc router blinking away but no broadband
I'll uncross my fingers for you now - hopefully the rest will all go smoothly now
Thanks picbits I feel much happier now about this whole situation now that I know things are moving ahead but also, most importantly, I have been given detailed information by PN and BT OR as to the state of my order and line fault.
Hopefully on monday I will be able to get a date within a few days of then to complete the installation. After suffering for years with a 2.5mbit connection the anticipation of getting a reported 69mbit is exciting
I just noticed on my closed tickets there is a new ticket from 8:49 this evening saying :
"An update report has been received for this account.
The broadband service is now being transferred to the 21C Network.
The transfer will complete by midnight on 09/03/2013."
As I don't really understand what 21C Network is, am I to assume this is ok and nothing to worry about?
I feel much happier now about this whole situation now that I know things are moving ahead but also, most importantly, I have been given detailed information by PN and BT OR as to the state of my order and line fault.Hopefully on monday I will be able to get a date within a few days of then to complete the installation. After suffering for years with a 2.5mbit connection the anticipation of getting a reported 69mbit is exciting
I just noticed on my closed tickets there is a new ticket from 8:49 this evening saying :
"An update report has been received for this account.
The broadband service is now being transferred to the 21C Network.
The transfer will complete by midnight on 09/03/2013."
As I don't really understand what 21C Network is, am I to assume this is ok and nothing to worry about?