will i be disappointed?

[adamwalker]

Hi lonespeaker,
An appointment has been booked over the weekend, I've just updated ticket 65726057 with details for you.
Adam

[lonespeaker]

Quote from: _Adam_Walker_

Hi lonespeaker, An appointment has been booked over the weekend, I've just updated ticket 65726057 with details for you. Adam

Adam, could you please confirm that the appointment is still scheduled for tomorrow?
thanks.

[adamwalker]

Hi there,
Yes, the order is still due for tomorrow.

[lonespeaker]

I'm beginning to think PN don't want my money or custom!
I've no dial tone on my PN supplied new phone line and when I queried this 5 days ago (as I was concerned it was an error given that PN insisted that the order was complete) -  I was told this is to be expected.
So, imagine my surprise to receive an email today saying the information I was previously given was incorrect.
Apparently there is a "DIS IN NETWORK" error on my line and there is a good chance the fibre install won't be able to go ahead tomorrow!!!!!!
Maybe the fault is a simple one that the fibre guy can sort out for me but I am not holding out hope.  So another potential 5 hour wait just to be told the install can;'t happen due to the fault.  we'll see....

edit to add : this is all part of a house move simultaneous provision of new line + fibre.

[Anotherone]

Well, I go back to what I said in reply #5 - is anyone actually checking these things properly? I just hope it all goes OK later today.

[orbrey]

Hi there,
I can see the estimated repair time on the fault is today, so hopefully that will get things sorted to the point where we can get an order placed for you. We'll check up on this later on today and update you then, but certainly hope it's all sorted quickly.

[lonespeaker]

Thanks.  So am I to assume that the engineer that I am currently sitting in waiting for (when I should instead be at work) is not coming after all?
dick:quote

[orbrey]

Hi there,
The appointment is still booked in however I believe Adam updated your ticket yesterday explaining what was happening? Nontheless I hope today's engineer is able to get everything fixed and sorted out for you.

[lonespeaker]

Thank you Matt.  yes I am hoping the engineer will be technically able (and wanting to help) to locate the fault or perhaps just leave the vdsl modem here for when the fault is fixed today (or monday).
dick:quote

[lonespeaker]

see comment below

[jelv]

http://www.moneysavingexpert.com/shopping/delivery-rights

[lonespeaker]

My phone line works!!!! 2 very helpful BT OR engineers turned up in one of those vans with lifting ladder and they promptly fixed my line.  Seems BT had routed the line to the wrong property.
When they arrived I asked if they were here to do the fibre install too but sadly they weren't but they were happy to do it for me as it takes ~5 mins.
So the engineer rang his controls room but they said the fibre order for today was cancelled due to the fault and there was nothing that could be done.  I even tried ringing PN to ask them if they could somehow get the order reopened or even place a manual one there an then seeing as the engineer was already here but sadly it couldn't be done.  PN did try for me, so full credit to them.
The engineer has fitted the fibre modem and changed the master socket but without the routing info for the cabinet he can't do that side for me.  Apparantly BT will ring me directly on Monday to arrange installation given it is their fault.
So I'm sat here facing looking at a lovely fttc router blinking away but no broadband :)

[adamwalker]

Glad to hear the line's up and running.

I can see Mark's due to be back in touch with you on Monday, I'll go give him a nudge then for you to make sure he does...

[picbits]

I'll uncross my fingers for you now - hopefully the rest will all go smoothly now :)

[lonespeaker]

Thanks picbits :) I feel much happier now about this whole situation now that I know things are moving ahead but also, most importantly, I have been given detailed information by PN and BT OR as to the state of my order and line fault.
Hopefully on monday I will be able to get a date within a few days of then to complete the installation. After suffering for years with a 2.5mbit connection the anticipation of getting a reported 69mbit is exciting :)

I just noticed on my closed tickets there is a new ticket from 8:49 this evening saying :
"An update report has been received for this account.
The broadband service is now being transferred to the 21C Network.
The transfer will complete by midnight on 09/03/2013."
As I don't really understand what 21C Network is, am I to assume this is ok and nothing to worry about?