Sorry for making you wait but our customer service isn't great

[#1]

1.5 hours wait yesterday night and no answer.

1 hour estimate this morning, still on hold.

Poor customer service

[#2]

Wouldn't be SOOO bad if there was more than 2 ... well it's not music... clips of noise on the hold music, neither of which are normalised 2 20 second clips of noise then recorded message, then loop ad infinitum

[#3]

Sorry for any long wait you've had recently.

Is there anything we can help with?

[#4]

Maybe a direct number for an open issue?

Over the past month I have spent 8+ hours on the phone to plus.net support, and I bet half of that was listening to hold music

[#5]

@Mr_Ormerod I'll respond to your other thread shortly.