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Sorry for making you wait but our customer service isn't great

jpoly
Hooked
Posts: 7
Thanks: 3
Registered: ‎18-09-2016

Sorry for making you wait but our customer service isn't great

1.5 hours wait yesterday night and no answer.

1 hour estimate this morning, still on hold.

Poor customer service Sad
4 REPLIES
Mr_Ormerod
Grafter
Posts: 66
Thanks: 8
Registered: ‎02-11-2016

Re: Sorry for making you wait but our customer service isn't great

Wouldn't be SOOO bad if there was more than 2 ... well it's not music... clips of noise on the hold music, neither of which are normalised Sad 2 20 second clips of noise then recorded message, then loop ad infinitum Sad

Plusnet Help Team
Plusnet Help Team
Posts: 5,946
Thanks: 577
Fixes: 216
Registered: ‎01-01-2012

Re: Sorry for making you wait but our customer service isn't great

Sorry for any long wait you've had recently.

Is there anything we can help with?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Highlighted
Mr_Ormerod
Grafter
Posts: 66
Thanks: 8
Registered: ‎02-11-2016

Re: Sorry for making you wait but our customer service isn't great

Maybe a direct number for an open issue?

 

Over the past month I have spent 8+ hours on the phone to plus.net support, and I bet half of that was listening to hold music Sad

Plusnet Help Team
Plusnet Help Team
Posts: 5,946
Thanks: 577
Fixes: 216
Registered: ‎01-01-2012

Re: Sorry for making you wait but our customer service isn't great

@Mr_Ormerod I'll respond to your other thread shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team