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Plusnet Protect

CharlieSmirke
Dabbler
Posts: 18
Registered: 15-11-2010

Plusnet Protect

Has anyone else received an email today informing them that their Plusnet Protect has been cancelled for no reason? I got in touch and the best answer was to uninstall and install but the email says if I still have it running to uninstall it now. I don't want to uninstall and then not be able to get it back cos its cancelled! Any ideas?
109 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Plusnet Protect

Hi CharlieSmirke,
FYI We are aware of others affected by this, problem 64480 is already open and we're currently looking into this. I believe you should be fine to reinstall but please hang fire until I've gained some clarification.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
CharlieSmirke
Dabbler
Posts: 18
Registered: 15-11-2010

Re: Plusnet Protect

Cheers-but am I still protected now (as best I can be with McAfee) or has it actually been cancelled? Will I still get updates?
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Plusnet Protect

This is what I need to gain clarification on, please bear with me as we need to do a little investigation before I can confirm that.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
gswindale
Grafter
Posts: 942
Registered: 05-04-2007

Re: Plusnet Protect

Don't appear to have got that particular email, but I did get a notification from the control panel asking me to renew last night.  Clicked the link and just got taken to the PN homepage.
Dom
Grafter
Posts: 277
Registered: 09-03-2010

Re: Plusnet Protect

If it's a decent, free, light-weight, and easy-to-use anti-virus package you're all after, then I'd suggest Microsoft Security Essentials. I've been using it since it was released and have no troubles at all. It's received good reviews as well.
Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Plusnet Protect

that link seems to be broken Dom.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Dom
Grafter
Posts: 277
Registered: 09-03-2010

Re: Plusnet Protect

Not for me it isn't. Huh
Lemme check it again...

...nope, working fine for me. Checked in Chrome and Firefox.
Moderator
Moderator
Posts: 26,696
Thanks: 1,625
Fixes: 123
Registered: 14-04-2007

Re: Plusnet Protect

Works for me too.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Plusnet Protect

Works fine for me now, odd...
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Plusnet Protect

Hi all, just to clarify your Mcafee should be working fine and allow you to reinstall its the system that sends notifications that's at fault here so the service itself should be unaffected.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
gswindale
Grafter
Posts: 942
Registered: 05-04-2007

Re: Plusnet Protect

Does that apply in my case as well - I'm just being notified that I need to renew it.
I'd rather not have to uninstall & reinstall if at all possible.
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Plusnet Protect

If you've not received a notification you've not been affected, simple as that really. There's no other affects of this problem other than a few customers being sent irrelevant messages.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
gswindale
Grafter
Posts: 942
Registered: 05-04-2007

Re: Plusnet Protect

ok, but how do I get rid of the constant "renew now to stay protected" message?
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Plusnet Protect

sounds like PN got it off the back of a magazine and forgot to renew after the end of the trail period Crazy Crazy Roll eyes